Director of Workforce Development

Everblue•Huntersville, NC

2d•Hybrid

About The Position

Everblue helps government agencies and nonprofits run better through software, program management, and workforce training. Our workforce division trains thousands of people every year on the skills behind real programs: weatherization, energy auditing, BPI, RESNET, LEED, solar, and more. We’re a small, mission-driven team that’s low-ego, hardworking, and obsessed with getting it done and done right. We’re hiring a Senior Director of Workforce Development to lead Everblue’s entire workforce business. You’ll report to the Vice President of Operations and own the performance of four teams: Weatherization Programs, Commercial & Open Enrollment Programs, Apprenticeships, and Training Operations. The job is to deliver excellent results to our customers while running a profitable, adaptable, and growing portfolio.

Requirements

5 to 10 years leading multi-team operations. Workforce development, training, education services, or a similar program-delivery business is a strong plus.
Experience hiring, developing, and (when needed) parting ways with managers and directors.
Customer instinct. You build trust with senior client stakeholders quickly and keep it.
Adaptability. You embrace experiments and you’re comfortable when the business changes around you.
Commercial cleverness. You know how to delight customers and protect the P&L at the same time.
A bias to deliver on the intent behind every task, not just the letter of it. When you’re handed a problem, you go figure it out. No excuses, no reminders needed. (If A Message to Garcia doesn’t already mean something to you, give it a read.)
Someone who stays curious and keeps ego low. You’d rather get the right answer than be the smartest person in the room.

Responsibilities

Leading the workforce division. Coach and hold accountable three Directors. Build the operating rhythm that keeps the whole division humming.
Owning customer relationships. Get on a text-message basis with our senior-most workforce customers. Know every contract inside and out, from both our side and theirs.
Driving profitability. Make sure contracts are delivered well and the economics work. Manage risk. Find the clever path.
Adapting and growing. Workforce evolves fast. Try new programs, kill the ones that don’t work, double down on what does. Help us stand up new lines of business.
Reporting up. Give the VP of Operations and President a clear, honest read on what’s working, what isn’t, and what needs to change.