Trump Hotel Collection - Doral, FL

posted 25 days ago

Full-time - Director
Doral, FL
Accommodation

About the position

The Director of Training & Quality is responsible for all training and development of associates and leaders, and is responsible for improving the productivity of all associates, while improving and maintaining the service/quality of the organization at a Forbes 4 or 5 Star rating. This position assesses property-wide developmental needs to drive training and development initiatives and identifies and arranges suitable training solutions for departments and associates. This position actively searches, creatively designs and implements effective methods to educate, enhance performance and ensure luxury 4-5 star service throughout the organization.

Responsibilities

  • Conducts annual training and development needs assessment.
  • Proposes training and development programs and objectives.
  • Develops and monitors spending against the departmental budget.
  • Obtains and/or develops effective training materials utilizing a variety of media.
  • Trains and coaches leaders, supervisors and others involved in associate development efforts.
  • Plans, organizes, facilitates and orders supplies for associate development and training events.
  • Develops and maintains organizational communications, as needed, to ensure associates have knowledge of training and development events and resources.
  • Conducts follow-up studies of all completed training to evaluate and measure results.
  • Exemplifies the desired culture and philosophies of the organization.
  • Works effectively as a team member with other members of management and the HR staff.
  • Facilitates and ensures compliance of hotel and corporate key training programs including but not limited to Associate Orientation, Harassment Free Workplace Training, ADA, Performance Management, safety related training, career development training, guest satisfaction and luxury service training, language training, etc.
  • Assesses training programs to determine effectiveness, need for enhancements, or elimination of programs, actively pursue alternative training vehicles/methods, and interactive training technologies; determine training effectiveness; and recommend necessary enhancements; keep abreast of training trends in the industry through conferences, periodicals, and associations.
  • Responsible for the scheduling of appropriate registration systems for all hotel training.
  • Assesses and coaches department trainers on content and delivery of all hotel training programs. May cross train and certify trainers to facilitate training programs.
  • Develops training programs/applications, curricula, assessment tools and corresponding materials (includes lesson plans, participant materials, job aids, user manuals, etc.) for the hotel's end users. Ensure that all course curricula and educational materials are current and of acceptable quality.
  • Collaborates with the Corporate Training Director in consulting with key department contacts to identify training needs and design programs and tools that support performance initiatives and strategic objectives.
  • Prepares monthly training progress reports and communicates to management team members the previous month's accomplishments.
  • Assists with all other Human Resources and hotel activities duties and projects as needed.
  • Responsible to lead all quality initiatives, to include leading and scheduling weekly Quality Meetings.
  • Conducts regular audits of services and associate guest interactions throughout the resort, to include Business Partners.
  • Provides detailed feedback to Leaders, following service and quality audits, to include suggested actions and steps to take as needed.
  • Occasionally audits and inspects product and facilities throughout the resort, to ensure quality requirement under Forbes are met and exceeded. Provides detailed information and suggested actions and steps to improve or correct issues with Leadership.

Requirements

  • College/University degree preferred.
  • Requires 5 years administrative support experience.
  • Previous work experience should include working in education or Human Resources.
  • Experience in Hotel Operations.
  • Experience in Forbes and AAA Luxury Standards.
  • Bilingual - Spanish preferred.

Benefits

  • Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety.
  • The hotel will provide the required PPE.
  • Associates will be trained in the proper use and care of any assigned PPE.
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