(FT) Director of Technology Services and Project Management

Atlantic Cape Community College•Mays Landing Campus, NJ

4d•Hybrid

About The Position

Reporting to the Chief Information Officer, this role provides college-wide direction and support services for end users, including Desktops, Laptops, Tablets, Audio/Video, Phones, Hardware, Software Support, and Printers for all Faculty, staff, and college facilities. The position involves managing a team of support technicians while also providing hands-on support services. Additionally, the role is responsible for the Support Services division budget and overall ITS department budget tracking and monitoring.

Requirements

Bachelor’s degree in Computer Information Systems, Business, or related field required.
Experience in the management and integration of Microsoft Windows and Apple OS X in office and academic settings.
Minimum 5 years’ experience in Help Desk support, including laptop/desktop support and desktop software installation.
3-5 years supervisory experience of support staff.
Telephony and Audio systems management experience.
Demonstrated practical knowledge and problem-solving skills.
Demonstrated ability to manage multiple projects and maintain quality customer service.
Excellent communication and interpersonal skills.
Ability to work with third-party support to resolve complex network issues.
Ability to work collaboratively with all other Information Technology Services supervisory staff and interdepartmental Faculty and staff.

Nice To Haves

A+, Network+, and Security+ certifications preferred.

Responsibilities

Recommends information technology strategies, policies, and procedures pertaining to locally installed and maintained end-user software and hardware for offices, classrooms, and labs, including telephony, CATV, and Audio/Video technology.
Identifies problems and trends, evaluates outcomes, and anticipates future needs.
Directs and monitors the configuration, installation, management, maintenance, and repair of all software and hardware of the Support Services division.
Researches and recommends all Support Services software and hardware systems.
Assists the CIO with managing strategic IT projects, including project plan creation, vendor coordination, and team collaboration.
Manages all College telephony, including fax, cell, PBX, and voicemail, and recommends enhancements or new telephony and A/V products.
Recommends telephony services and reviews billing, including budgetary impact, and coordinates service ordering with local and long-distance providers.
Reviews all requests for technology purchases college-wide and issues approval/denial.
Works closely with the Facilities Construction Management team, representing Information Technology Services, to ensure Support Services and End User requirements are met for all renovation, infrastructure, or construction projects, such as office and classroom layout and workflow.
Participates in strategic and long-range planning and implementation of system-wide technology solutions consistent with the Information Technology Services’ 5-Year Technology Plan and in accordance with Atlantic Cape Community College’s strategic goals.
Administers project management responsibility for operational projects in the Support Services division.
Assists CIO with strategic project planning and implementation.
Manages day-to-day operations of Information Technology Services Support team members.
Oversees all Support Services operations, maintaining and reporting statistics on support requests and resolutions, utilizing data for assessing department-wide performance and productivity.
Hires, trains, supervises, counsels, and evaluates Information Technology Services support staff to ensure department and program outcomes are achieved.
Attends training sessions, conferences, classes, and utilizes online resources to maintain and update skills and knowledge as necessary to keep current on relevant technologies, budget permitting and with CIO approval.
Performs related duties as assigned.