Director of Task Force & Training Operations | Columbia Hospitality

Columbia Hospitality • Seattle, WA

1d • $140,000 - $150,000 • Onsite

About The Position

This is a traveling role that will be onsite leading and supporting Columbia Hospitality's Hotels & Resorts 100% of the time in task force positions in the field. A taskforce manager in a hotel and resort environment is responsible for deploying operational expertise across properties to address staffing gaps, improve performance, support openings or transitions, and ensure consistent service and operational standards.

Requirements

• Demonstrated success in values aligned leadership.
• At least 2+ years progressive experience in a General Manager role.
• Previous demonstrated success in multi-property management with multiple management level reports.
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals.
• Ability to effectively present information and respond to questions from team members, managers, clients, guests, or the general public.
• Excellent general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.
• Demonstrated financial management skills, including budget management, expense control, forecasting and analysis of financial statements.
• Strong people management skills, including coaching, motivation, delegating, scheduling, and relationship-building.
• Proficient in computer software including Microsoft Office Suite (PowerPoint, Word, Excel).
• Excellent customer service orientation and focus on exceeding customer satisfaction.

Responsibilities

• Support Task Force Managers in overall management of properties and team members.
• Coordinate deployment of Task Force leader support needs across the portfolio.
• Demonstrate and encourage communication in a manner consistent with company culture.
• Ensure timely and courteous follow-through on all client, guest and team member requests.
• Report regularly to Senior Leadership regarding each property’s performance and opportunities.
• Proactively collaborate with People & Culture (P&C) to drive talent management strategies to build or acquire critical capabilities to develop and transform the organization.
• Participate in the preparation of the annual operating budget and financial plans which support the overall objectives for the properties of which you are responsible for.
• Regularly review monthly financial reports for their properties to ensure that the annual budget is met.
• Develop strategies for continued growth and ever improving operation efficiencies and service excellence.
• Review properties for cleanliness, maintenance, service standards and safety/operating procedures.
• Develop and implement policies and procedures to ensure that all work practices meet or exceed the established standards.
• Partner with Columbia Hospitality to ensure effective pre-opening activities, prior to the opening of the hotel.
• Provide regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
• Participate in the property’s Manager on Duty program as needed.
• Provide timely formal assessment of individual team members in alignment with the performance review policy and procedures.
• Perform in the capacity of any position supervised as needed (based on qualifications).
• Build a team of subject matter experts that can support specific department trainings that would be deployed in the field as needed.
• Build training materials for rooms division departments.
• Create an environment to motivate, teach, develop managers, and encourage teamwork.
• Support training and provide coaching for all levels of management.
• Conduct training on job standards and areas of responsibility as needed.

Benefits

• Salary Range: $140,000 to $150,000 DOE
• Cellphone Allowance
• Incentive Eligible
• Get Paid Daily
• Paid Time off & Holiday Pay
• Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus
• Discounted Lodging, Dining, Spa, Golf, and Retail
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed