This job is closed
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About the position
The Director of Sales at Hyatt Vacation Club is responsible for shaping and executing the overall sales strategy, ensuring alignment with marketing efforts, and managing the sales team to maximize productivity and customer satisfaction. This role involves overseeing the sales experience, coaching the sales workforce, and maintaining a positive work environment while addressing customer concerns and enhancing the brand's integrity.
Responsibilities
- Shape and execute the overall sales strategy and communicate it to the sales team.
- Coordinate with marketing management to align marketing and sales strategies.
- Provide necessary resources and incentives to the sales force and resolve conflicts.
- Participate in performance management, coaching, recruiting, and selection of the sales workforce.
- Oversee the customer sales experience and proactively respond to customer concerns.
- Manage the sales floor to ensure efficient customer tour flow and sales presentations.
- Plan and staff the sales force for marketing tours effectively.
- Close sales and review documentation for sales transactions.
- Monitor the pipeline of deals awaiting confirmation and handle overflow from tour waves.
- Conduct regular sales management meetings to review performance and create action plans.
- Monitor weekly and period-to-date sales reports and provide motivational messages to the sales team.
- Develop and maintain a 'Culture of Excellence' in the Sales Gallery/Center operation.
- Respond to customer questions, complaints, and concerns, and develop proactive plans to mitigate issues.
- Conduct one-on-one coaching meetings with Sales Managers and facilitate regular training sessions.
Requirements
- Bachelor's degree or 4 years of equivalent work experience.
- Minimum 2 years experience in a similar position.
- Proficiency in reading and writing English; additional language may be required for certain positions.
- Must have a current/valid Florida Real Estate License.
Nice-to-haves
- Experience in sales management within the hospitality industry.
- Strong communication and customer service skills.
- Ability to adapt to different cultural contexts based on location.
Benefits
- Relocation Assistance is available.
