Director of Rooms, SLS South Beach

Sls Agency Srl - Miami Beach, FL

Full-time - Senior

Miami Beach, FL

Administrative and Support Services

About the position

The Director of Rooms at SLS South Beach is responsible for overseeing the operations of the Front Office, Guest Services, and Housekeeping departments. This role ensures that all guests receive high-quality service while maximizing room revenue and productivity. The Director will lead a team, coordinate administrative functions, and maintain compliance with brand standards and operating procedures.

Responsibilities

• Coordinate the organization and administrative functions in all areas of the Rooms Division.
• Plan, organize, facilitate, attend and/or participate in various hotel and departmental meetings.
• Ensure compliance with brand standards, operating procedures, and policies.
• Direct all activities of the front office, housekeeping, and security departments.
• Participate in Fire Safety and Loss Prevention programs.
• Evaluate the performance of management and staff, taking corrective actions when necessary.
• Conduct interviews and facilitate training and development of employees.
• Monitor guest comments to identify areas for improvement and enhance guest satisfaction.
• Communicate daily with the revenue manager regarding availability and occupancy.

Requirements

• High School Diploma or equivalent required.
• Bachelor's Degree preferred.
• Minimum five (5) years of management experience in a Front Office and/or Housekeeping Leadership role.
• Proven team leader with a high level of energy and motivation.
• Intermediate to proficient understanding of computer systems such as Opera, Microsoft Word, Excel, and Outlook.
• Excellent communication skills in English.

Nice-to-haves

• Additional language ability preferred.

Benefits

• Health insurance
• Paid holidays
• Professional development opportunities
• Employee discounts