Veritext - BC, CA

posted about 1 month ago

Full-time - Senior
BC, CA
Administrative and Support Services

About the position

To provide regional operations leadership to the Canada region. This position is responsible for partnering with the Regional Vice President and Regional Operations and Sales leadership teams to support the market to include strategies for growth, key client management and development, acquisition and integration efforts, reporter relationship services, overall employee/reporter/client/community (internal/external stakeholder) engagement and satisfaction, and operational optimization. Oversees all aspects of the regional operations to include people, process, and products (technology) to drive regional and overall organizational operational and financial results.

Responsibilities

  • Lead a team of functional operations leaders by balancing long-term strategic vision and short-term deliverables.
  • Provide leadership of operational activities to ensure Regional goals are achieved.
  • Keep informed on information and technology affecting functional area(s) to increase innovation and ensure compliance.
  • Embrace a metric-driven approach, utilizing data to make decisions and educating others on the importance of data inputs.
  • Ongoing management of Organizational Strategic Pillars including Revenue, Organic Growth, GP, and Financial Fluency.
  • Assess Monthly P&L Ops Packages from Finance, understanding how to impact and influence Revenue and GP Drivers.
  • Drive successful integration of acquired businesses (Ops, Clients, People).
  • Ongoing assessment of Client Services/Case management team productivity & excellence.
  • Ensure standards for quality and performance are maintained or enhanced.
  • Develop, monitor, and report on operating costs within functional areas.
  • Collaborate with leaders across regions and functions to engage in delivery of best practices.
  • Partner with leadership teams on acquisitions, including performing pre-close due diligence.
  • Serve as a change catalyst and leader regarding organizational growth and transformation.
  • Foster a success-oriented, accountable work environment through developing, leading, coaching, and motivating talent.

Requirements

  • 7+ years related experience.
  • Ability to confidently position the Veritext value proposition.
  • Clear and concise communicator able to tailor messaging to internal and external audiences.
  • Client service orientation with strong interpersonal skills.
  • Detail oriented, organized and dedicated professional committed to ongoing operational improvement.
  • Results orientation with a strong emphasis on scalability and process improvement.
  • Proven ability to create and lead successful teams.
  • Expert in successful client communication and escalation management.
  • Strong ability to support organizational change.
  • Demonstrated excellence in operational efficiency with a commitment toward Lean Six Sigma operational excellence.
  • Ability to travel 10-15% based on business needs.

Benefits

  • Competitive compensation and total rewards package.
  • Extended health coverage that includes medical, dental and vision benefits.
  • Hybrid structure.
  • Paid Time Off.
  • 3 personal/float days.
  • Robust suite of mental health benefits.
  • Matched RRSP to help you save for your future.
  • Learning and development opportunities.
  • Veritext Summer Camp.
  • Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!
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