Director of Nursing Operations

Hopscotch Primary Care • North Carolina, NC

4d

About The Position

Hopscotch Primary Care is seeking a clinically skilled, mission-driven Director of Nursing Operations to lead all nursing program functions. This role will be the day-to-day nursing clinical leader for all Registered Nurses and Care Coordinators across the Western North Carolina region. This role will work closely with Care Delivery and Innovation, Regional Operations, and Clinic Leadership teams to deliver best-in-class outcomes for clinical programs including Care Management (Hopscotch Plus) and Transitions of Care Programs.

Requirements

• Active RN license in the State of North Carolina.
• 5+ years of experience providing direct nursing care in an outpatient setting.
• 3+ years of experience in a supervisory role with people management.
• Clear understanding of care delivery systems, methods, tools, and leadership, specifically tech-enabled “at risk”.
• Experience developing and executing KPIs, including performance against targets.
• Communicate clearly and effectively with key stakeholders both internally and externally.
• Thrive in a fast-paced, evolving environment and are comfortable helping build structure where needed.

Nice To Haves

• Experience in Primary Care and/or Transitions of Care, specifically in a value-based care setting.
• Exposure to population health and clinical programs focused on management of value-based care population.

Responsibilities

• Provide Nursing Leadership: Oversee day-to-day nursing operations, including Hopscotch Plus and Transitions of Care Programs. Monitor and execute performance of RN-led programs. Define top priorities for nursing and care coordinator cohorts. Support clinical escalation to ensure quality of care. Collaborate cross-functionally to drive performance of clinical programs. Collaborate with clinic leadership to support LPN clinical oversight. Remain up to date on RN and LPN license requirements and scope of practice. Review and update program playbooks, one-pagers, and guides.
• Manage and Develop a High-Performing Team: Manage RN Supervisors, including conducting 1:1 meetings, identifying leadership development opportunities, and managing performance. Partner with RN Supervisors to ensure RNs and care coordinators deliver exceptional patient care through coaching, support, and data. Recruit, interview, and oversee onboarding for new RNs and Care Coordinators. Lead regular RN and Care Coordinator cohort meetings and coach RN Supervisors to lead effective meetings.
• Provide Strategic Vision for Nursing Program: Conduct clinical reviews to understand performance drivers for KPIs and determine programmatic opportunities. Partner with VP Care Delivery and Innovation to set annual vision for nursing programs. Lead change management efforts with RNs and Care Coordinators as programs evolve. Collaborate with Talent Acquisition and People Operations on recruitment and retention strategies.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed