Director of IT Governance

MCAP•Waterloo, ON

3d•CA$115,000 - CA$135,000•Onsite

About The Position

The Director of IT Governance is responsible for assessing, identifying, establishing, and maintaining IT Governance frameworks, ensuring operational excellence through a comprehensive IT Risk Registry and standardized governance processes across the organization. This role supports the enterprise and leads a team focused on IT process governance, training, documentation management, and compliance with industry standards including COBIT and ITIL. The position provides strategic direction for IT Governance initiatives while ensuring effective management of major incidents, problems, changes, and IT risks. This role is the main contact for internal and external audits, working closely with Internal Audit, Finance, and IT Security & Business Continuity Teams.

Requirements

15+ years of progressive IT experience, with 5+ years of experience in a senior development or IT leadership role
Proven experience coordinating and responding to internal and external audits (e.g. SOC1/CSAE 3416, SOC2, etc.)
Experience with the Microsoft 365 software
Experience with the ServiceNow platform
Experience with ITIL and COBIT Frameworks
Experience leading IT Teams in the role of Product Owner or Technical Lead
Demonstrated knowledge of IT functions, processes, procedures, and capabilities
Strong understanding of IT Service Management (ITSM) principles
Ability to lead initiatives and to foster a positive environment
Excellent verbal and written communication skills
Ability to focus and prioritize in a fast-paced environment
Ability to work effectively in a diverse work group
Ability to multi-task and prioritize tasks across multiple priorities
Strong interpersonal skills and the ability to interface with all levels of the organization
Strong problem-solving and conflict resolution skills
Post-secondary degree or diploma in computer science or related area

Responsibilities

Participates and provide input in the creation of 1 to 3 year IT strategic plans (Enterprise and Business Unit specific)
Develop and execute the IT Governance strategy in alignment with MCAP’s organizational objectives
Lead and mentor a team of IT Governance professionals
Partner with IT Leadership to ensure IT Governance frameworks support business and IT goals
Promote and apply a risk-aware culture at MCAP
Demonstrate leadership by embedding accountability, transparency, and evidence-based decision-making
Liaise with IT Teams to deploy, maintain, and enforce IT Governance processes and procedures
Manage business unit requests, following standard approval and prioritization processes
Identify gaps and improvements in support of IT Governance and overall corporate risk management
Lead the establishment and maintenance of IT Governance frameworks aligned with COBIT standards
Develop and Maintain the IT Risk Registry Framework, establish and ensure consistent use of a risk identification and assessment process, and co-ordinate with staff to operationalize risk monitoring and reporting
Oversee major incident, problem, and change management processes
Direct IT policy and procedure development and maintenance
Lead the internal IT process audit program
Manage IT risk and control documentation processes
Build and maintain relationships with senior leadership
Partner with audit, risk, and compliance teams
Collaborate with architecture and security teams
Engage with external auditors and assessors
Guide IT teams on IT Governance requirements
Direct IT's internal audit program for process compliance and control effectiveness
Partner with Internal Audit and Corporate Controls teams to coordinate IT-related audits
Oversee documentation and evidence collection for SOC1, financial statement, and regulatory audits
Lead remediation efforts for IT process and control findings
Ensure IT controls are properly designed, documented, and tested
Manage IT's quarterly control attestation process
Drive continuous improvement based on audit observations
Champion the company’s Vision, Mission and Values as set out in the Strategic Plan both internally and externally within the industry
Recruit and develop the right people that believe in and reflect in their behavior MCAP’s Values and culture
Establish, monitor and communicate performance standards to direct reports reinforcing individual results, work quality, continuous improvement, teamwork and achievement of MCAP’s objectives
Educate, coach and counsel staff to ensure they are empowered to effectively handle their roles in a confident and professional manner
Establish and maintain an effective system of communication throughout the business unit.
Ensure a continuous improvement culture is established and encouraged
Assist in the definition of Corporate Guiding Principles and Architectural Standards
Assist with the strategic advancement of IT Methodologies and selection of MCAP’s Solution Delivery Toolkit
Determine, define and support the metrics and measures required to ensure the success of MCAP IT overall
Work with LOB management to set and manage the Information Technology budget for the Business Unit
Ensure compliance with standards, procedures, and methodologies and work with auditors to assess same
Capture, track, and report on IT Measures and Metrics
Work with Project Budgets and System Budgets up to $1.5M
Signing Authority (based on authority matrix)