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Split Rock Hotel - Lake Harmony, PA

posted 2 months ago

Full-time - Manager
Lake Harmony, PA

About the position

The Director of Housekeeping is a leadership role responsible for managing the housekeeping department at Split Rock Hotel. This position focuses on maintaining the highest standards of cleanliness and hospitality throughout the facilities, ensuring exceptional customer service and operational efficiency.

Responsibilities

  • Oversee the housekeeping staff, providing training and guidance to ensure compliance with hotel standards and regulations.
  • Develop and implement effective cleaning and maintenance procedures for guest rooms, public areas, and other facilities.
  • Conduct regular inspections of guest rooms and public areas to ensure they meet the highest standards of cleanliness and quality.
  • Manage the inventory and ordering of cleaning supplies and equipment to ensure efficient and cost-effective operations.
  • Collaborate with other departments, such as maintenance and engineering, to ensure seamless communication and coordination.
  • Identify and address any issues or concerns related to cleanliness or guest satisfaction.
  • Develop and implement policies and procedures to promote a culture of cleanliness and hospitality.
  • Analyze and report on key performance indicators, such as guest satisfaction and room cleanliness, to inform decision-making and drive continuous improvement.

Requirements

  • A minimum of 5 years of experience in housekeeping management, preferably in a hotel or hospitality environment.
  • Proven track record of successfully managing a team of housekeeping staff.
  • Strong knowledge of industrial cleaning practices and equipment.
  • Experience with custodial and floor care procedures.
  • Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
  • Excellent communication and leadership skills.
  • Strong analytical and problem-solving skills.
  • Ability to adapt to changing circumstances and priorities.
  • Familiarity with hotel software and technology, such as property management systems.

Nice-to-haves

  • Floor care and custodial skills
  • Experience in industrial cleaning practices
  • Strong background in housekeeping management
  • Ability to maintain a clean and organized environment
  • Strong commitment to delivering exceptional customer service

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
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