Rooms Front Office - Director of Front Office
About The Position
This luxury New York City Hotel allows you to experience the sophistication of an Upper East Side residence with an enviable location in the heart of Midtown Manhattan. The Omni Berkshire Place is steps away from Fortune 500 companies and some of the city’s most illustrious sites like Fifth Avenue Shopping, St. Patrick’s Cathedral, Rockefeller Center, Central Park, and Broadway Theatres. Combining modern technology and fresh contemporary décor, the reinvented New York City accommodations have a residential feel that will appeal to both business and leisure travelers. The Omni Berkshire Place’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Berkshire Place may be your perfect match. To work closely with the other Assistant Front Office Managers and supervisors to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency. Managing and problem-solving associate and guest issues while remaining professional at all times.
Requirements
- At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.
- Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.
- Must have excellent organizational, supervisory, customer service skills.
- Must be able to work well under stressful situations and handle challenges in a professional manner.
- Must have a 4-diamond presentation.
Responsibilities
- Ensure registration cards are completed.
- Ensure all needed reports are run.
- Continued training done with all associates. Ensure MOS& POE program is consistent.
- Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Be familiar with the hotel computer system for training, maintenance and trouble shooting.
- Complete rate discrepancy report and make needed changes.
- Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
- Complete check-out with balance report.
- Complete credit check daily.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
- Assist with departmental scheduling and monitoring payroll productivity.
- Directly oversee all aspects of Front Office, Guest Services and the PBX department.
- Attend meetings as assigned by Director of Rooms.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
