Director of Facility Management

$140,000 - $200,000/Yr

ABM - Austin, TX

posted 20 days ago

Full-time - Senior
Austin, TX
Administrative and Support Services

About the position

We are looking for a dynamic Transition Excellence Team Leader to join our organization. This leader will play a crucial role as a member of the startup team, overseeing team member deployment, monitoring team performance, and ensuring compliance with transition team standards. The ideal candidate will serve as a subject matter expert (SME) in specific areas-soft skills, hard skills, or general services-and contribute to the development of standards, playbook documentation, and best practices stewardship. ABM Industries is a leading provider of facility management services, specializing in supporting Korean manufacturing clients in the United States. Our services include janitorial, electrical engineering, mechanical engineering, landscaping, HVAC maintenance, security, and more. We are seeking a Director of Facility Management to join our dynamic team. This role is critical to supporting our operations and client relationships, focusing on technical solutions and managing facility services for manufacturing clients.

Responsibilities

  • Develop a deep understanding of manufacturing facility infrastructure, including janitorial, electrical and mechanical engineering, landscaping, HVAC maintenance, and security.
  • Prepare and respond to client RFPs by collaborating with ABM Korea Manufacturing sales, operations, and technical solution teams.
  • Oversee the creation of high-quality facility management proposals tailored to client needs.
  • Build and maintain strong relationships with clients, demonstrating ABM's core capabilities to secure and develop facility management opportunities.
  • Deliver exceptional client service by ensuring quality, responsiveness, and proactive problem resolution.
  • Manage and guide on-site managers hired to support signed contracts, ensuring their performance aligns with client expectations.
  • Address and resolve escalated issues from on-site managers to maintain service excellence.
  • Review and approve vendor contracts, support sourcing initiatives, and manage third-party service providers.
  • Monitor and manage client budgeting processes, monthly financial reporting, and expense approvals.

Requirements

  • Bachelor's degree in facilities management, engineering, or a related field; MBA preferred but not required.
  • 15+ years of experience in facilities management within manufacturing or industrial industries (e.g., semiconductor, automotive, EV battery).
  • Strong understanding of client RFP processes and proposal development.
  • Bi-lingual in Korean and English, with knowledge of Korean corporate culture preferred.
  • Exceptional organizational and collaborative management skills.
  • Financial acumen, including budgeting, forecasting, and financial reporting.
  • Familiarity with building systems (electrical/mechanical) and facilities operations.
  • Proficiency in MS Office and CMMS systems.
  • Ability to travel up to 30%.

Benefits

  • Comprehensive benefits package
  • Eligibility to participate in a Company incentive or bonus program
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