Director of Business Development and Relationship Manager

Fiserv • Remote, Wisconsin, TX

2d • Remote

About The Position

As a Director of Business Development and Relationship Manager, you will drive revenue growth and strengthen strategic client relationships by identifying business opportunities, expanding existing partnerships, and aligning solutions to client objectives. You will work across sales, product, implementation, operations, and executive stakeholders to advance complex opportunities, deepen client engagement, and support long-term business growth for Fiserv.

Requirements

• 8+ years of experience in business development, relationship management, strategic account management, or sales within financial services, payments, fintech, or a related industry
• 8+ years of experience developing and managing complex client relationships, including executive stakeholder engagement, negotiations, and revenue growth planning
• 8+ years of experience leading solution-based sales efforts, contract discussions, and cross-functional coordination across internal teams and external client organizations
• Experience analyzing pipeline activity, client performance, and market trends to support forecasting, opportunity planning, and business growth decisions
• Experience preparing and delivering client presentations, business reviews, proposals, and commercial recommendations to senior stakeholders
• Bachelor’s Degree or higher in business, finance, marketing, communications, or a related field, or equivalent combination of education, related experience and/or military experience
• Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

• Experience working with financial institutions, enterprise merchants, or large strategic accounts
• Experience with customer relationship management systems, sales pipeline reporting tools, or contract lifecycle tools
• Familiarity with payment processing, issuing, acquiring, digital commerce, or embedded finance solutions
• Master’s degree or higher in business, finance, marketing, or a related field, or equivalent combination of education, related experience and/or military experience

Responsibilities

• Develop and execute business development strategies for assigned clients, prospects, or market segments to drive revenue growth and expand strategic relationships
• Build and maintain executive-level relationships with clients, prospects, and internal stakeholders to identify business needs, align solutions, and support long-term partnership goals
• Lead the sales cycle for complex opportunities, including discovery, solution positioning, proposal development, negotiations, and contract execution
• Partner with product, implementation, operations, and support teams to coordinate client onboarding, solution expansion, and issue resolution throughout the relationship lifecycle
• Monitor market activity, client performance, and competitive trends to identify new opportunities, manage risks, and inform growth strategies
• Prepare and deliver business reviews, pipeline updates, opportunity forecasts, and relationship plans for leadership and key stakeholders
• Support cross-functional initiatives that improve client experience, increase retention, and strengthen commercial outcomes

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Medical, dental, vision, life, and disability insurance options available from day one
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental and military leave

What This Job Offers

• Job Type: Full-time
• Career Level: Director