Complex Director of Banquets and Events

Pyramid Global Hospitality•Chicago, IL

5d•$100,000 - $130,000•Onsite

About The Position

The Director of Banquets and Events is a strategic and operational leader responsible for overseeing all banquet, catering, and event operations across both The Wade and The Midland. This role is accountable for delivering high-quality, profitable, and memorable event experiences while maintaining brand standards, driving revenue growth, and leading cross-functional teams. This is a complex dual-property leadership role, requiring strong operational discipline, financial acumen, and the ability to manage large-scale, high-volume events alongside premium, customized experiences.

Requirements

Multi-property or large-scale venue experience strongly preferred
Proven track record managing high-volume and complex event operations
Strong leadership and team development capabilities
Excellent financial and business acumen
Exceptional organizational and project management skills
High level of customer service and client relationship management
Ability to manage multiple priorities across two locations simultaneously
Strong communication and interpersonal skills
Bachelor’s degree in Hospitality Management, Business, or related field preferred

Responsibilities

Develop and execute a comprehensive banquet and events strategy aligned with overall business goals for both properties
Partner with Sales, Marketing, and Operations leadership to drive group and event revenue
Identify growth opportunities, including new event types, seasonal programming, and partnerships
Ensure consistency in service, quality, and brand standards across both locations
Oversee all banquet and event operations, including: Corporate meetings, Weddings and social events, Conferences and large-scale banquets
Ensure seamless execution from planning through post-event evaluation
Maintain high standards of food quality, presentation, and service delivery
Develop and enforce standard operating procedures (SOPs) across properties
Lead, coach, and develop a high-performing team of: Banquet Managers, Event Coordinators, Service Staff
Drive a culture of accountability, service excellence, and continuous improvement
Oversee staffing models, scheduling, and labor efficiency across both locations
Conduct performance reviews, training programs, and succession planning
Own and manage banquet and events P&L for both properties
Develop and monitor budgets, forecasts, and revenue targets
Optimize labor and operating costs while maintaining service excellence
Analyze performance metrics and implement corrective actions to improve profitability
Serve as an escalation point for VIP clients and high-profile events
Ensure exceptional client satisfaction and retention
Collaborate with Sales to secure key accounts and repeat business
Oversee event feedback processes and continuous service improvement
Partner with Culinary leadership on menu development and execution
Partner with Sales teams on booking strategy and event pipeline
Partner with Current leadership teams at both The Wade and The Midland hotels
Partner with Facilities and Operations teams on logistics and event setup
Ensure effective communication between departments and properties
Ensure compliance with all health, safety, and licensing regulations
Maintain strong risk management practices for large-scale events
Enforce company policies and operational standards