Director, Mainframe Batch Operations

Ensono - Boston, MA

Full-time - Senior

Remote - Boston, MA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Director of Mainframe Batch Operations is responsible for coordinating and delegating tasks among IT teams, overseeing daily operations, and managing ongoing projects. This role involves onboarding clients, maintaining systems, and ensuring procedural documentation is up to date. The Director will also conduct training sessions, perform bi-yearly reviews, and set goals aligned with the business unit and company objectives.

Responsibilities

• Coordinate and delegate responsibilities among assigned IT teams.
• Oversee day-to-day functions and project management.
• Onboard clients and manage installation, maintenance, and testing.
• Conduct training sessions for team resources.
• Perform bi-yearly reviews and set quarterly and yearly goals.
• Enhance communication and collaboration with clients and teams.
• Administer and update project management documents weekly.
• Manage team's ticket queue and follow up on aging tickets.
• Provide risk assessment and risk management.
• Review assignments for accuracy and quality.
• Facilitate coordination of large projects and client/team meetings.
• Develop and adhere to departmental and company goals.
• Participate in internal and external audits.
• Optimize batch processing efficiencies and enhance mainframe systems reliability.

Requirements

• 10-15 years of related experience with a bachelor's degree or equivalent work experience.
• Knowledge in batch management and mainframe console monitoring.
• Understanding of system IPL processes.
• Proficiency in Microsoft Office.

Benefits

• Unlimited Paid Day Off (PDO) Plan
• Two robust health plan options through Blue Cross Blue Shield
• 401(k) with a generous company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Access to fitness centers depending on location
• Wellness program
• Flexible work schedule