Mitratech-posted about 14 hours ago
Full-time • Director
Remote
1,001-5,000 employees

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

  • Build strong relationships with clients, interacting live on a regular basis
  • Build direct relationships with end customers of partner clients
  • Evaluate relationship health, taking action to address pain points where necessary
  • Ensure client outcomes are diagnosed, sized, and delivered where economically appropriate
  • Identify commercial opportunities to expand Mitratech relationships
  • Distill and deliver compelling insight from client data in presentation form
  • Deliver monthly, quarterly, and annual legal spend analytics reports as required by your clients
  • Drive client adoption (e.g., Firm Onboarding, Web Training, Report Distribution, etc.)
  • Own the resolution of operational and billing issues with the help of peers
  • Identify opportunities for scalable reporting improvements and escalate them to product teams
  • Maintain accurate records of client information, health, and account management activities
  • Contribute to organizational and client awareness of trends in the legal and risk and claims industries (i.e., changes within law firms, TPAs, industry associations)
  • Travel to client sites as needed
  • Track record of developing strong relationships with senior-level clients in a legal services or software business
  • Ability to create compelling narratives from data using storytelling and anecdotes
  • Strong presentation-drafting skills
  • Experience with data analysis in Excel, including analysis and quality control using pivot tables
  • Ability to monitor and drive completion of action items across 20-30 clients
  • Ability to prioritize workload and execute in a fast-paced environment
  • Experience presenting in both live and remote settings
  • Familiarity with the legal industry
  • Bachelor’s Degree Preferred
  • 3+ years of Experience in Customer Facing role in the Enterprise Software Industry
  • Preferred experience in either the legal, claims, or risk and insurance industry
  • Health, Dental & Vision Insurance
  • 401k + Employer Match
  • PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
  • STD, LTD & Group Life Insurance
  • Paid Parental Leave
  • Pet Insurance
  • FSA & HSA Options
  • Employee Assistance Program
  • Remote Work
  • Career Advancement & Professional Development Opportunities
  • Employee Recognition
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