Director, Customer Success - Pizza Hut
About The Position
The Director, Customer Success is responsible for owning the end-to-end relationship with Pizza Hut as Byte’s first external global customer—ensuring successful adoption, measurable value realization, and long-term commercial growth across the Byte product suite. This role represents a critical shift in Byte’s evolution—from an internal platform to a customer-facing SaaS business—with accountability for retention, expansion, and customer satisfaction at scale. You will act as the single point of accountability for Pizza Hut globally, leading customer success strategy, engagement, and performance across markets, while partnering closely with Sales, Product, Deployment, and PMO to deliver sustained business impact. Your mission: turn Byte from a deployed platform into a strategic partner that drives operational performance, customer experience, and profitable growth for Pizza Hut globally.
Requirements
- Experience in customer success
- Experience in managing external global customers
- Experience in SaaS business
- Experience in retention, expansion, and customer satisfaction at scale
- Experience in leading customer success strategy, engagement, and performance across markets
- Experience in partnering with Sales, Product, Deployment, and PMO
- Experience in driving operational performance, customer experience, and profitable growth
Responsibilities
- Owning the end-to-end relationship with Pizza Hut as Byte’s first external global customer
- Ensuring successful adoption, measurable value realization, and long-term commercial growth across the Byte product suite
- Accountability for retention, expansion, and customer satisfaction at scale
- Acting as the single point of accountability for Pizza Hut globally
- Leading customer success strategy, engagement, and performance across markets
- Partnering closely with Sales, Product, Deployment, and PMO to deliver sustained business impact
- Turning Byte from a deployed platform into a strategic partner that drives operational performance, customer experience, and profitable growth for Pizza Hut globally
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
