Director, Brand Performance Support - Lifestyle

Hilton•McLean, VA

6d•$110,000 - $160,000•Hybrid

About The Position

This role is based at one of our corporate offices in McLean, VA, New York City, NY or Memphis, TN. This is your chance to be part of an in-house Brand Performance Support (BPS) team that delivers responsive and effective support to Hotel Leaders across over 9,000 hotels through close collaboration with many parts of the business! Hilton's Lifestyle Category includes: Canopy by Hilton, Graduate by Hilton, Curio Collection by Hilton, Tapestry Collection by Hilton, Outset Collection by Hilton, Tempo by Hilton, and Motto by Hilton. As a Brand Performance Support, Director, you will work across Hilton's matrix of teams to provide resources that support hotel leaders for new openings, conversion ramp-up, performance delivery, and service optimization. On the BPS Category Support team reporting to the Sr. Director, Brand Performance Support- Lifestyle Brands, you will work on projects including the performance and support status of hotels identified as high priority and opportunity hotels needing customized and comprehensive support. You will focus on serving the Lifestyle Category's needs to meet the Brand's overall support objectives. Your partnership with other Brand Performance Support functional areas is critical to ensure Lifestyle Brands fully leverage and maximize the “BPS central support” components (i.e., Hotel Leader Support, Targeted Coaching Emails, BOOST Action Plans, etc.).

Requirements

Seven (7) years Full Service / Lifestyle experience with an Upper-Upscale or Luxury Brand
Three (3) years of commercial experience with a focus on Lifestyle/Collection branded hotels
Five (5) years of hotel and/or Hospitality Management experience
Five (5) years of experience coaching others to influence measurable change
Five (5) years of experience creating and delivering presentations
Travel up to 40%

Nice To Haves

BA/BS Bachelor's Degree
Three (3) years of experience working with Hilton Brands
Solid understanding of Salesforce, MicroStrategy, and Tableau
Knowledge of the hotel development process, including financing, construction, design, and operations
A deep understanding of hotel performance measures, Brand Performance Support (BPS) and its core functional areas, and strong project management skills
A passion for people leadership

Responsibilities

Oversee the facilitation and coordination of customized hotel consultation efforts for identified hotels within the Brands and the necessary follow-up on agreed-upon action steps to be taken by the hotels.
Deliver customized support across various subject matter for those hotels collaboratively identified as opportunity and high-priority hotels within assigned Brands.
Proactively manage communication between BPS and assigned Brand Leaders to provide overall hotel support status, gain consensus on support deployment for high-priority and opportunity hotels.
Attend meetings/events involving Brands where BPS representation is needed/requested. Participate in Brand-led calls with hotel leaders through content creation and delivery, as directed by the brand leadership team.
Represent Brand Performance Support across the enterprise in various projects, work groups, and initiatives related to the Brands.
Aid in preparation for QA meetings where you will provide comprehensive updates, performance trends and recommended next steps.
Proactively identify resource opportunities and gaps to meet the needs of the Lifestyle portfolio of brands and work with relevant teams to address.
Real-time documentation of all support activities provided to hotels in Salesforce. Following established team business processes and protocols.
Play an important leadership role in the development and execution of business processes, reporting, and brand-specific projects.

Benefits

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to save for what's next
Hilton Annual Incentive (Bonus) Plan
Company's long-term incentive plan