Director, BI Change Management

$117,200 - $193,400/Yr

The Travelers Companies - Hartford, CT

posted 20 days ago

Full-time - Director
Hybrid - Hartford, CT
Insurance Carriers and Related Activities

About the position

As a Director, Business Transformation Change you will be responsible for organizational Change Management within Business Insurance. In this role, you will leverage the Travelers enterprise organizational change management framework to implement a strategy that aligns within Business Insurance objectives and enhances the organization's adaptability to evolving market conditions. In doing so, you will work closely with the leadership teams across Business Transformation Change, Enterprise Change, and the Business Unit to ensure change management discipline across one or more large strategic initiatives within the designated Business Unit. Additionally, you will participate in the Enterprise Organization Change Management Community of Practice and help develop champions for effective change adoption.

Responsibilities

  • Develop and implement a change management discipline within the Business Unit in alignment with overall business strategy and goals.
  • Conduct thorough change assessments to evaluate change readiness, organizational culture, and change resistance and implement strategies to prepare the organization.
  • Implement and refine frameworks and methodologies within large scale change initiatives that meet the needs of the organization and ensure all employees are informed, engaged, and supported throughout the change process.
  • Identify post implementation risks related to change initiatives and develop mitigation strategies to minimize impact.
  • Serve as a thought leader in change management practices and stay informed about industry trends and emerging methodologies.
  • Support business transformation initiatives in partnership with Business Process Management (BPM) and leverage BPM methodologies to optimize workflows, improve efficiency, and ensure alignment with organizational goals.
  • Design and implement training programs to equip employees with the skills and knowledge needed to adapt to change.
  • Perform other duties as assigned.

Requirements

  • Bachelor's degree in Business Administration, Organizational Development, Change Leadership, or a related field.
  • Six or more years of experience in change management or organizational development, including planning, execution, and measurement in related field such as underwriting, finance, etc.
  • Certification in one or more Change Management or similarly recognized group such as ProSci, CCMP, etc.
  • Strong knowledge of change management methodologies and tools, with a track record of successful implementation in previous roles.
  • Strong communication skills to engage with stakeholders to understand their needs and concerns and ensure their buy-in and support for change initiatives.
  • Strong critical thinking and problem-solving ability to analyze complex situations, identify problems, and develop effective solutions.
  • Comprehensive understanding of insurance principles, policies, and procedures in the Property & Casualty space.
  • Time management and organizational skills to thrive in a fast-paced, dynamic environment and manage multiple priorities.

Benefits

  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
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