Director Assessments

Ensemble Health Partners

4d • $122,900 - $184,350 • Remote

About The Position

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. The Director of Assessments is responsible for leading and executing backend revenue cycle performance assessments for prospective and existing healthcare clients. This role focuses on evaluating hospital acute and insurance accounts receivable performance using key performance indicators (KPIs), identifying gaps versus benchmarks, determining root causes, and delivering clear, executive-ready assessment reports outlining findings and recommended remediation actions. The Director plays a critical role in supporting the sales pipeline by demonstrating Ensemble’s value proposition through data-driven insights and polished report-outs to C-suite leaders, including CFOs and Vice Presidents of Revenue Cycle. The role requires deep knowledge of hospital revenue cycle operations, strong analytical and presentation skills, and the ability to work with complex or incomplete client data sets. This position must demonstrate strong strategic, analytical, communication, and stakeholder management skills, with the ability to present complex information to executive-level, technical, and non-technical audiences. High proficiency in Excel and presentation tools is required. The Director may manage multiple assessments concurrently and must remain flexible across data-only and cycle-focused assessments.

Requirements

• Deep knowledge of hospital revenue cycle operations
• Strong analytical and presentation skills
• Ability to work with complex or incomplete client data sets
• Strong strategic, analytical, communication, and stakeholder management skills
• Ability to present complex information to executive-level, technical, and non-technical audiences
• High proficiency in Excel and presentation tools
• Demonstrated ability to manage the day-to-day operations of multiple mid to large sized organizations providing a diverse and complex offering of services to the community.
• Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas. Considers the collective.
• Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success; focuses on the results of the team, not the achievements of one person. It’s “All for One and One for All”
• Accepts personal responsibility and/or consequences of failure and successes, delivering on commitments and refocusing effort when needed. Someone who is willing to step up and own it.
• Effectively manages personal time and resources to ensure that work is completed efficiently.
• Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.
• Takes prompt action to accomplish goals and achieve results beyond what is required; is proactive and pursues relentlessly.

Nice To Haves

• Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

Responsibilities

• Ensure team maintains and distributes Assessment project calendar and Assessment pipeline calendar.
• Oversees the creation, maintenance, and updates of Assessment documents.
• In early phases of Assessment, reviews receipt of requested documents, including assessing whether documents received met specifications.
• Directs team to follow up on missing documents and ensures Ensemble team has what they need to complete the document and data reviews.
• Maintains knowledge of Revenue Cycle best practices ensuring high productivity and proficiency standards are met.
• Promotes a culture of collaboration between the Ensemble functional areas and client contacts and serves as a positive role model for Revenue Cycle.
• Serve as a key participant in pre-sales assessments, supporting the sales process by demonstrating Ensemble’s value through data-driven insights.
• Prepare and deliver executive-level assessment presentations and report-outs to C-suite audiences, including CFOs and VPs of Business Office.
• Collaborate with Sales, Marketing, and internal stakeholders to align assessment timelines and presentation readiness.
• Maintain clear, professional communication with clients throughout the assessment lifecycle.
• Works with AVP, Assessments to communicate meeting requirements, daily rounding reviews and creation of findings and recommendations.
• Runs end of day internal review sessions to capture highlights, including findings and potential compliance risk items.
• Assists in preparing Assessment week-ending report to client team.
• Oversee, and reconcile final deliverable compilation by collaborating with Subject Matter Experts on their findings/recommendations, KPI’s, examples and all data needed to support our report of financial lift.
• Submit to Marketing for formatting in a timely manner, allowing time for review and print out of documents.
• Ensures uploads of final deliverables to ShareFile, including all exhibits.
• Lead Client Readiness update meetings held by the STO Team.
• Collaborates with Manager to create the Best Practice Tracker (BPT) for each new client FOS and generate the exports and worksheets to support the FOS Client Readiness process.
• Manages the go-live integration process or each new client FOS, including ownership of tracking each Operations Functional Area BPT migration plan status through completion and into operational stead state.
• Leads weekly meetings with Operational Leaders for each new client to track completion of BPT's and identify any barriers.
• Reviews BPT reporting of % complete, barriers, accomplishments, and escalations with AVP and VP.

Benefits

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Professional certification relevant to their field
• Tuition reimbursement
• Quarterly and annual incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed