Director - Ambulatory Operations

$109,116 - $174,595/Yr

State of Virginia - Charlottesville, VA

Full-time - Mid Level

Charlottesville, VA

Executive, Legislative, and Other General Government Support

About the position

Responsible for the clinical, administrative, operational and financial activities of ambulatory programs in multiple clinic settings, under the direction of the Service Line Administrator. Works collaboratively with clinical departments, nursing, physician leadership, other medical center departments, management, faculty and other stakeholders to ensure: timely patient access to care, operational efficiency, effective and safe delivery of patient care, practice productivity, fiscal integrity, regulatory compliance and high patient satisfaction. Plans, organizes, directs and manages, through jointly supervised staff, the outpatient operations for designated programs. Coordinates the recruitment and orientation of key personnel; develops and motivates employees to optimize talents and meet the overall needs and goals of the organization. Ensures effective communication and collaboration with the department administrator, physician leadership and nursing to ensure goals, operations, and strategic direction are aligned. Directs and/or coordinates outpatient revenue cycle initiatives including time-of-service cash collection, financial counseling, referral/authorization management, charge master maintenance, and regulatory audits. Directs and/or coordinates the maintenance, training, design and/or implementation of the outpatient IT business and clinical applications. Develops operating and capital budgets for ambulatory programs. Make recommendations to management areas. Organizes and oversees the activities of assigned areas designated to improve patient care and ensure compliance with Joint Commission standards, State Health Department rules and regulations and other legislative directives. Serves on a number of ad hoc and standing committees. Carries out service excellence and patient safety programs, in collaboration with physician leadership. Promotes a culture of service excellence, including patient and employee satisfaction. Carries out Medical Center policies and procedures designed to maintain a safe working environment in the context of regulatory standards, facility constraints and cost. Participates in OSHA and Joint Commission reviews. Ensures compliance of regulatory and quality assurance programs with the Medical Center goals. In addition to the above job responsibilities, other duties may be assigned.

Responsibilities

• Plans, organizes, directs and manages outpatient operations for designated programs.
• Coordinates the recruitment and orientation of key personnel; develops and motivates employees.
• Ensures effective communication and collaboration with department administrator, physician leadership, and nursing.
• Directs and/or coordinates outpatient revenue cycle initiatives including cash collection and financial counseling.
• Directs and/or coordinates the maintenance, training, design and/or implementation of outpatient IT applications.
• Develops operating and capital budgets for ambulatory programs and makes recommendations to management.
• Organizes and oversees activities to improve patient care and ensure compliance with standards and regulations.
• Serves on ad hoc and standing committees.
• Carries out service excellence and patient safety programs in collaboration with physician leadership.
• Promotes a culture of service excellence, including patient and employee satisfaction.
• Carries out Medical Center policies and procedures to maintain a safe working environment.
• Ensures compliance of regulatory and quality assurance programs with Medical Center goals.

Requirements

• Bachelor's degree required; if licensed as a Registered Nurse, a Bachelor's of Science in Nursing from an accredited program is required.
• Masters degree must be obtained within 4 years of hire or transfer.
• Minimum of 5 years' experience in progressively more responsible roles.
• Epic Implementation experience is highly desirable.
• Clinical Scheduling experience is highly desirable.
• Strong communication and interpersonal skills.