Director, Account Management

HireRight•Nashville, TN

2d•Onsite

About The Position

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. As a Director of Account Management, you will: implement innovative up-selling and retention strategies to retain current customers and achieve market penetration goals. You will proactively manage processes and outcomes by establishing individual strategic plans for account managers.

Requirements

8-10 years of account management experience or a combined sales and account management
5+ years’ experience working with customers in the Healthcare and/or Life Science market.
Experience working in a public company with 1,000 to 4,000 employees.
2 years’ experience working in a software as a solution or technology related environment.
Basic understanding of Healthcare regulations as it related to the background screening industry
Has broad business and knowledge of a specific function, business unit or technical discipline.
Has broad general knowledge of all relevant business relationships within the company.
Has broad understanding of the company’s businesses and other functional groups.
Has a broad understanding of industry issues.
Demonstrates people leadership skills for significant populations and/or technical experts.
Manages the financial and operational performance of a well-defined and specialty, functional area or sub-unit (e.g., a department within a Business Unit, a region for a large product line, a region within a major sub function, etc.).
Provides leadership and direction through managers.
Has full responsibility for quality and quantity of work, motivating staff, methods, discipline, staffing decisions and varied and complex supervisory duties.
Executes departmental plans and contributes to the development of department strategies.
Makes decisions ¾ guided by business unit or functional strategies ¾ that impact business unit or functional results.
Determines, evaluates and modifies department goals to meet current and future needs.
Directs the allocation of resources to meet financial and operational performance requirements.
Addresses business issues which are beyond immediate needs or where established policies may be inadequate.
Leverages relationships with key internal/external customers to support business needs.
Communicates highly complex ideas to multiple organizational levels.
Negotiates with customer and/or organizational leadership to set priorities.
Frequent interaction with other colleagues and senior customer representatives.
Makes effective presentations to large and important groups, makes persuasive arguments to convince key customers to take action, and/or negotiates effective solutions between key individuals.

Responsibilities

Plan, develop and implement up-selling strategies to achieve corporate market and up-selling goals.
Provide direction to account managers through influencing internal stakeholders on delivering on customer needs, acting as an escalation for customer issues, and acting as a mentor/coach where needed.
Provide regular updates to internal stakeholders on customer needs and feedback to ensure product development and service delivery stay in tune with customer needs.
Accompany Account Managers to on-site presentation and meetings with customers and develop an advisor relationship with clients.