PAR Technology - San Diego, CA

posted 11 days ago

Full-time - Senior
San Diego, CA
Machinery Manufacturing

About the position

PAR Retail (formerly Stuzo), A PAR Technology product, partners with convenience and fuel retailers to build customer loyalty strategies that drive business outcomes. The Director, Account Management for PAR Retail Customer Success is a dual-role position, balancing leadership as a people manager with individual contributions to customer success. In this role, you will act as the internal point of contact for PAR Retail accounts, serving as a strategic advocate for customers while driving measurable business outcomes. As both a leader and contributor, you will manage and mentor a team of Account Managers to deliver exceptional results while directly owning key customer relationships. Collaborating closely with Engineering, Product, Customer Success, Delivery, and external partners, you will ensure the high-quality, on-time delivery of programs and outcomes. Leveraging your expertise as a PAR Retail and industry subject matter expert, you will proactively lead with solutions, offer strategic recommendations, and drive measurable business results for our retail customers.

Responsibilities

  • Develop a deep understanding of the Open Commerce platform's features and advocate for valuable, customer-centric implementations
  • Own and grow customer relationships through strategic program recommendations, platform education, and customer advocacy
  • Manage a team of Account Managers, supporting them in delivering measurable business outcomes for our retail customers
  • Guide the team to use data-driven insights to deliver tailored presentations aligned with each customer's business goals
  • Creatively translate product capabilities into impactful solutions that deliver measurable results for customers
  • Support the Account Management team in producing high-quality, impactful Quarterly Business Reviews, partnering with the broader Customer Success team to develop actionable and insightful content
  • Continuously optimize the Account Management function within the Customer Success team, identifying opportunities to enhance processes, team skills, and impact over time

Requirements

  • Bachelor's degree or equivalent experience
  • 10+ years of experience in related industries (Loyalty Software and/or Fuel and Convenience software)
  • Proven ability to collaborate across internal and external teams to deliver results for customers
  • Experience training, managing, and mentoring teams in a remote environment
  • Interest in customer engagement and how digital programs enhance customer relationships
  • Exceptional written, verbal, organizational, and facilitation skills
  • High emotional intelligence with the ability to build authentic, trust-based customer relationships
  • Skilled at presenting key business metrics transparently to leadership, highlighting strengths and opportunities
  • Detail-oriented mindset with a proactive approach to identifying risks and implementing solutions that balance customer needs and business goals
  • Ability to prioritize and excel in a fast-paced environment, balancing strategy and tactical execution
  • Track record of meeting deadlines and delivering high-quality results
  • Ability to explain technical concepts, risks, and challenges in a clear, actionable manner
  • Strong problem-solving skills, with a growth mindset and willingness to learn new skills and subject matter

Nice-to-haves

  • Bachelors degree
  • Experience leading a team of 3-5

Benefits

  • Unlimited PTO (Exempt Employees)
  • Healthcare Benefits
  • Fitness/ Wellness Reimbursement ($300/year)
  • Internet Stipend (Remote employees)
  • Employee Stock Purchase Program
  • 401k Match
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