Direct to Patient Specialist I

Inogen • Plano, TX

4d

About The Position

Provides inside sales of Inogen products to oxygen patients through outgoing and incoming phone and email contact. Generates new business from incoming multi-media lead sources. Fields technical product questions and assures that customer's needs are expeditiously addressed. Operates in collaboration with other Patient Sales Specialists to achieve corporate sales objectives. Works to increase marketplace adoption of Inogen products, while exceeding customer expectations and providing a consistently high level of compliance, service, and professionalism.

Requirements

• Excellent oral and written communication skills required
• Attention to detail
• Solutions-oriented problem solver
• Impeccable phone etiquette
• Must have proven track record of successful team participation as well as ability to work independently and self-start
• Must self-motivate and deliver results with limited oversight
• Must be motivated to achieve results based upon earnings opportunity
• Intermediate knowledge/proficiency in Microsoft Office, required.

Nice To Haves

• 1-3 years sales/customer service experience, preferred.

Responsibilities

• Build trust with patients by understanding their diverse needs for respiratory care and our products
• Take initiative to organize incoming leads, create strategic call plans, implement calls, and transition sales leads actively
• Demonstrate a responsive pattern by responding to incoming patient calls, emails, and requests for information
• Work with teammates to transition leads to Durable Medical Equipment provider partners
• Accurately and consistently record customer information, activities, suggested improvements, problems you fixed, and updates in our CRM system to reflect your performance metrics
• Ensure timely and accurate entering of sales orders, processing of credit card payments and the execution of leasing docs and pricing approvals
• Strives to routinely meet or exceed goals for call volume, create meaningful connections with patients, and meet service, delivery and cash sales targets
• Show up ready to work (maintain regular and punctual attendance), do the right things (comply with all company policies and procedures), and help out your colleagues (assist with any other duties as assigned).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree