Westmoreland County Community College - Youngwood, PA

posted 5 days ago

Part-time - Entry Level
Youngwood, PA
Educational Services

About the position

The Dinning Room Manager (Casual Part-Time) position is responsible for directing students in service procedures within the dining room. This role involves monitoring the dining room setup according to menu needs, ensuring correct service procedures, and maintaining customer satisfaction. The manager will also oversee the tear-down and clean-up of the dining area, tutor students on the Point of Sale (P.O.S.) system, and coordinate the involvement of wait staff in class activities. Additionally, the manager will balance cash boxes with students, resolve customer complaints, conduct pre-service meetings, and ensure the security of the dining room and its equipment during assigned work hours.

Responsibilities

  • Monitor the set-up of the dining room area according to menu needs.
  • Monitor dining room for correct service procedures and customers' satisfaction.
  • Monitor dining room tear-down and clean-up.
  • Monitor the set-up operation and closing of wait station according to printed procedures.
  • Tutor and mentor students on operations of Point of Sale (P.O.S.) system; including order placement and guest check procedures.
  • Coordinate the wait staff class involvement.
  • Balance cash box with students at the end of dining operation and post income and sales on appropriate forms.
  • Direct students in service procedures.
  • Assign and rotate service staff table assignments.
  • Resolve customer complaints and respond to special requests.
  • Conduct pre-service meetings.
  • Pre-set for service, the music, and lighting.
  • Place reservations on tables.
  • Serve as liaison between front and back of house.
  • Ensure security of the dining room and equipment during assigned work hours.

Requirements

  • Associate degree in a related field required.
  • Dining room service experience required.
  • Prior work performance must have met or exceeded appropriate work standards.
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