Dining Area Attendant- Full Time ,AC Burger Co. (Harrah's Atlantic City)

Caesars Entertainment - Atlantic City, NJ

Atlantic City, NJ

Accommodation

About the position

The position involves providing exceptional customer service in a dining environment. The individual will be responsible for creating a positive atmosphere for guests, ensuring their needs are anticipated and met promptly. Responsibilities include greeting guests warmly, maintaining cleanliness in the dining area, and promoting loyalty programs. The role requires a proactive approach to service, including checking guest satisfaction and resolving any service issues that may arise. Additionally, the individual will be tasked with maintaining supplies and cleanliness in the dining area, including resetting tables and replenishing items as needed.

Responsibilities

• Demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creating positive energy with gestures and sustaining enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guest's wins.
• Greets guests with a warm, friendly verbal greeting and builds relationships.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Promotes Caesars Rewards programs and card membership.
• Provides a warm farewell and thanks guests for visiting.
• Supplies the dining room and individual tables with clean china, silver, glassware, utensils, condiments, and paper supplies as needed.
• Removes dirty dishes, glassware, and silver from tables and countertops, then carries items back to the dishwashing area.
• Replenishes butter, condiments, coffee, tea, and refrigerated items used in the dining room.
• Resets tables and performs other related duties as requested.
• Makes coffee when necessary.
• Services coffee bars and popcorn carts and maintains par stock levels of supplies in the storage area.

Requirements

• Must be neat in appearance and possess a pleasant personality.
• Physically strong.
• Able to understand and speak English.