Digital Systems Specialist - Aberdeen Admin

$24 - $28/Yr

FS Bancorp - Aberdeen, WA

Full-time - Mid Level

Aberdeen, WA

Management of Companies and Enterprises

About the position

This position is located out of our Mountlake Terrace, Aberdeen, or Lacey Admin buildings and is a full-time in office position. A GREAT PLACE TO WORK AND BANK. Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams! If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 9 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm.

Responsibilities

• Function as the subject matter expert for our digital banking products; to include Business Online and Mobile Banking, Bill Pay, Business Mobile Deposit, Merchant Remote Deposit Capture, and Positive Pay.
• Triage, and resolve, escalated customer issues which impact the usability and functionality of the Bank's digital systems.
• Act as the voice of the customer by understanding business strategies and objectives and contextualizing them for vendors and internal stakeholders.
• Prioritize competing initiatives to meet tight deadlines while using data and analysis to support decision making.
• Collaborate with cross-functional teams to launch new digital products and implement enhancements for existing products.
• Participate in the creation and updating of processes, procedures, and risk assessments.
• Demonstrate professional oral and written communication skills and follow-up when corresponding with internal and external stakeholders.
• Support testing activities for installations, upgrades, and launches of digital banking systems.
• Identify weaknesses in current digital products or processes and provide recommendations to management that would improve the customer or employee experience.
• Construct monthly dashboards which highlight the growth of the Bank's digital products.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent and at least three years banking experience and/or experience within a financial institution, experience preferably in the area Digital Products or Online Support.
• Experience with Fiserv and/or NCR products preferred.
• Ability to multitask and prioritize job responsibilities while maintaining organization.
• Proficient oral and written communication skills.
• Excellent analytical and project management skills.
• Ability to work with minimal supervision.
• Must be bondable.

Nice-to-haves

• Experience with Fiserv and/or NCR products preferred.

Benefits

• Full medical, dental, and vision coverage for individual or family plan.
• Life insurance.
• Long- and short-term disability insurance.
• 401K matching program.
• Paid sick and vacation time.