Digital Sales Coordinator

ACV • Fort Wayne, IN

17h

About The Position

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.
Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

The Digital Sales Coordinator serves as the pivotal “swivel chair” between multiple departments—connecting sales, IT, operations, and dealer clients—to ensure seamless digital sales processes. This role is critical to maximizing auction sales performance, supporting dealer and sales teams, and directly impacting commissions and revenue across the company. In addition to operational coordination, this position ensures accurate documentation and financial reconciliation, provides key training, and serves as the escalation point for problem resolution.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

Requirements

• Ability to read, write, speak and understand English.
• High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
• 2+ years’ experience in automotive sales, e-commerce, or related fields.
• Strong computer skills, including proficiency with Microsoft Office and digital sales platforms.
• Exceptional organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Detail-oriented, self-motivated, and able to work both independently and collaboratively.
• Customer service focused with a problem-solving mindset.

Responsibilities

• Accurately create, update, and maintain vehicle listings across digital platforms, ensuring data quality and presentation that drives buyer engagement and bidding activity.
• Serve as the primary liaison connecting sales, IT, operations, and dealer clients to facilitate smooth communication, resolve issues, and streamline digital sales workflows.
• Serve as the go-to escalation contact when issues arise across departments, ensuring timely and effective resolution.
• Communicate with commercial account reps. Sell the vehicles in our system. Ensure titles are sent out in a timely manner.
• Provide expert assistance, training, and troubleshooting support for dealers and external reps using digital sales tools and platforms, directly influencing their sales success and commissions.
• Lead training sessions on specialized systems such as GSA (General Services Administration) sales and protocols.
• Coordinate scheduling and technical execution of virtual sales events to ensure high bidder engagement and smooth operations.
• Handle and process all paperwork related to digital sales, ensuring accuracy and compliance.
• Monitor and verify that all funds and payments are properly accounted for and reconciled, coordinating with the accounting team as needed.
• Ensure all digital content and processes adhere to company policies, legal standards, and industry regulations.
• Train new employees and dealer clients on digital sales platforms and processes, including GSA protocols.
• Recommend and implement workflow improvements to enhance efficiency and sales outcomes.
• Perform additional duties as assigned.

Benefits

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree