Digital Product Manager

$150,000 - $190,000/Yr

OneMain (Formerly Springleaf & OneMain Financials) - Evansville, IN

Full-time - Senior

Evansville, IN

Credit Intermediation and Related Activities

About the position

OneMain is an innovative, digital focused company who is transforming the way our customers think about and use financial products. We use a customer-first approach to develop incredible features and experiences that empower our customers, and our product team is at the center of it all. As a product leader at OneMain, you and the rest of your product team are responsible for improving the financial well-being of our customers while ensuring the health of our business. You'll do this with a combination of instinct, analytics, empathy, influence, and personal drive to lead your team to build and ship creative solutions to tough problems. Removing these barriers while delivering on our business objectives is core to what our product team does. An ideal member of the product leadership team has a proven track record of delivering amazing customer experiences and results at scale. You have a strong bias for action, and you'll do whatever it takes to get it done. You are a strategic thinker who can see over the distant horizon, but also jump right into the mix and own the execution details. You are passionate about solving customer problems and driven to deliver outcomes that help our customers improve their financial lives and our business reach our goals. You can balance the art and science of product management, mixing strong data-driven focus with product intuition to challenge the boundaries of what a great product experience can do.

Responsibilities

• Own the Financial Wellness Product Roadmap
• Own the strategic product vision of Financial Wellness within OneMain's multi-product digital customer experience.
• Lead the development and execution of the Financial Wellness product roadmap, ensuring alignment with company OKRs and strategic priorities.
• Spearhead initiatives that drive customer engagement and align with the company's digital engagement objectives.
• Partner with senior leaders, including the Head of Servicing and Head of Wellness, to define and adjust OKRs, connect roadmap initiatives, and prioritize delivery effectively.
• Oversee end-to-end delivery of product initiatives, including requirements, development, testing (QA), and release.
• Drive customer engagement (e.g. MAUs) by creating and bringing to market compelling and engaging financial wellness experiences within our digital properties.
• Support Multi-Product Digital Strategy
• Partner with Digital leadership to shape and execute a cohesive digital multi-product strategy, aligning workstreams and ensuring unified delivery from concept to release.
• Act as a key driver in defining a strategy that integrates design, technical requirements, and operational execution.
• Champion Customer-Centricity
• Deeply understand our customers and their needs, driving a culture of customer-centric thinking across the organization, including operations, engineering, product, and design.
• Establish, optimize, and introduce processes that uphold a high standard of customer excellence in all product initiatives.
• Act as an advocate for the customer, ensuring their voice is reflected in strategic and tactical decision-making.
• Innovate in Product Development
• Stay informed on industry trends, customer needs, and innovations in personal finance management, with a specific focus on non-prime consumers.
• Develop a strategic portfolio of products that improve customers' financial health and align with broader business goals.
• Build a High-Performing Team
• Lead a team of product managers and designers, fostering a culture of customer and product excellence, collaboration, and professional growth.
• Inspire a high-functioning cross-functional organization that seamlessly integrates product, design, and engineering, leveraging your on-the-job experience and knowledge of industry best practices.
• Partner with Engineering leadership to drive a culture of excellence, collaborative product & engineering processes, and cohesive, goal-driven development.
• Drive Organizational Integration
• Lead Product efforts to integrate the legacy Wellness product, operations, technology, and processes into the broader organization, ensuring solutions are well-designed and aligned with business priorities.
• Collaborate Cross-Functionally
• Partner with cross-functional leaders to ensure alignment across operations, product strategy, and business objectives.
• Own stakeholder relationships, e.g. with Operations teams, to identify and prioritize opportunities that support operational excellence while driving product impact.
• Communicate Effectively
• Establish buy-in and generate enthusiasm for your strategic priorities at all levels of the organization through effective storytelling and navigation of cross-functional relationships.
• Communicate status updates, strategic risks and key dependencies, progress against objectives, and the wins both sideways to your team members and up to senior leadership.
• Leverage Data and Intuition
• Champion and model data-driven decision making across product development and other cross-functional initiatives.
• Integrate data-driven insights into every aspect of the product lifecycle, from strategy and customer intent to solution development and hypothesis validation.
• Balance data analytics with product intuition and deep customer understanding to drive product and business decision making.
• Employ a hands-on approach by self-serving data through SQL and managing analytical support resources to deliver against product priorities.

Requirements

• Experience working on successful digital consumer products for 8+ years, preferably at high scale companies.
• At least 4 years in a leadership role.
• Demonstrated success in standing up or running new products, features, or experiences and the relentless pursuit of the details needed for execution.
• A self-starter who identifies opportunities and brings solutions to the table and whose leadership presence truly amplifies the entire cross-functional team.
• Experience creating a product vision and strategy and aligning it across cross-functional teams and the broader organization.
• Comfort debating a point with peers and influencing leadership to buy into their recommendations.
• Strong written and verbal communication skills to socialize info, motivate team members, and sell in your ideas with the purpose to achieve our team's objectives.
• Ability to cut through opacity, find the piece that matters, and understand the implications of decisions to the team and the broader organization.
• Customer obsession and a drive to deliver constant value while balancing the needs of our business.
• Demonstrated ability to solve complex, analytical problems and carry the solution through to the end.
• Comfort and dexterity (including SQL proficiency) with data utilizing quantitative and qualitative data to inform strategies and assess results.
• A natural tendency to double-click and get into the details, with the ability to step back and see the larger picture and objectives.
• Extensive hands-on experience working across the digital product development process: road mapping, problem definition, exploration, requirements documentation, front and back-end development, testing, and code deployment.
• A strong sense of ownership and accountability for your domain and an understanding of how it fits into the larger, overall product.
• A positive outlook and a flexible mindset that works well in a dynamic, growth-oriented environment where you'll need to pivot when things don't go as planned.
• A passion for developing product managers and the craft of product management to create and elevate a high-performing team.
• Bonus points for a background or past experience working in financial services.
• Bachelors Degree or equivalent workplace experience.

Benefits

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)
• And more