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Tropical Financial Credit Union - Miramar, FL
posted 7 days ago
Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace SIX years in a row. Being part of TFCU will provide you with opportunities to engage by learning, growing, contributing, collaborating, and developing professionally. Join us for a great employee experience focused on engaging employees and members alike. The Digital Banking Supervisor plays a key role in supporting the Tropical Financial Credit Union's mission of guiding members successfully through the financial marketplace. This position is responsible for leading and mentoring a team of Digital Engagement Advisors, ensuring efficient and seamless digital banking experiences for members. The Digital Banking Supervisor oversees daily operations of online and mobile banking services, manages escalated member concerns, monitors team performance, and ensures adherence to policies and procedures. This role collaborates with internal teams to drive digital banking adoption, optimize workflows, and enhance service delivery.