Digital Channels Product Manager

$140,000 - $170,000/Yr

OneMain (Formerly Springleaf & OneMain Financials) - Baltimore, MD

Full-time - Manager

Baltimore, MD

Credit Intermediation and Related Activities

About the position

We are seeking a motivated Associate Director to oversee the product management function for our web and mobile digital channels, serving multiple lines of business across the organization. This role is responsible for managing a team of product managers and business analysts, ensuring the delivery of high-quality digital experiences that meet customer needs. The Sr. Manager will collaborate with cross-functional teams, including design, engineering, marketing, and compliance, to drive enhancements and innovations in digital customer touchpoints. This role is Hybrid. You should be located within a commutable distance to one of our offices located in Baltimore MD, Charlotte NC, Wilmington DE, or Dallas/Fort Worth TX. with a willingness to be in the office two days a week. Target base salary range is $140k - 170K which is based on various factors including skills, work experience, and location. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.

Responsibilities

• Support the product vision, strategy, and roadmap for web and mobile digital channels in alignment with organizational objectives and user requirements.
• Lead and develop a team of product managers and business analysts, ensuring effective execution of the digital product roadmap.
• Partner with design, engineering, marketing, compliance, and operations teams to enhance and deliver customer-centric digital experiences.
• Ensure that digital channels adhere to accessibility standards and are inclusive for all users.
• Help maintain the organization's design system, ensuring consistency across digital channels.
• Assist in the management and improvement of the CMS to streamline content updates across web and mobile platforms.
• Oversee the implementation of A/B testing and UAT processes to optimize the digital customer experience.
• Contribute to initiatives aimed at improving customer satisfaction through digital touchpoints.
• Ensure regulatory disclosures are integrated into the digital user experience.
• Help establish and evolve a scalable digital framework to support ongoing digital transformation efforts.
• Support the development of monitoring and telemetry systems to ensure the reliability and performance of digital platforms.
• Manage the deployment of banners, interstitials, and onboarding helpers for improved customer engagement.
• Assist in the strategy and delivery of in-app and push notifications to drive engagement.
• Work with engineering and operations teams to ensure efficient feature releases through the CI/CD pipeline.
• Collaborate with security teams to track and manage security vulnerabilities within digital platforms.
• Oversee testing processes to ensure a stable and quality-driven development environment.

Requirements

• Bachelor's degree in Business, Technology, or a related field.
• 5+ years of experience in product management, with experience in digital channels, web, or mobile applications.
• Experience managing and mentoring product teams.
• Familiarity with accessibility standards (ADA), CMS, and A/B testing.
• Experience working with CI/CD pipelines and NPS initiatives.
• Strong communication skills, with the ability to collaborate across departments and influence key stakeholders.
• Experience in financial services or other regulated industries.
• Knowledge of design systems and digital frameworks.
• Familiarity with telemetry, monitoring, and security processes.

Benefits

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)
• And more