Dialysis Resource Navigator

$56,160 - $87,360/Yr

Fresenius - Kailua-Kona, HI

Full-time - Entry Level

Kailua-Kona, HI

Ambulatory Health Care Services

About the position

The Dialysis Resource Navigator plays a crucial role in supporting kidney dialysis patients by exploring, recommending, and coordinating various community resources and social services programs. This position emphasizes outstanding customer service, effective communication, and collaboration with local offices to assist patients in navigating their healthcare and social service needs.

Responsibilities

• Responsible for driving the company culture through values and customer service standards.
• Accountable for outstanding customer service to all external and internal customers.
• Develops and maintains effective relationships through effective and timely communication.
• Takes initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner.
• Collaborates with local offices as directed by the MSW to obtain Medicare and Medicaid Insurance Assistance.
• Coordinates Pharmacy Program benefits and prescription assistance programs.
• Social service and community resource navigation and referral including emergency food, housing, and shelter resources.
• Assists with transportation referrals, authorizations, and re-certifications.
• Identifies appropriate community social service agencies and other resources to assist patients and families as directed by the MSW.
• Reviews and complies with the Code of Business Conduct and all applicable company policies and procedures, local, state, and federal laws and regulations.
• Assists with various projects as assigned by direct supervisor.
• Other duties as assigned.

Requirements

• Bachelor's degree in social work (BSW) required.
• 0 - 2 years' of healthcare experience or related experience with specific knowledge of and experience with navigating community resources.
• Strong oral and written communication skills.
• Detail oriented.
• Strong organizational and time management skills.
• Proficient with PCs and Microsoft Office applications.

Benefits

• Competitive salary based on qualifications and experience.