Development Operations Specialist

RFCUNY Research Foundation of the City University of New York•New York, NY

6d•Onsite

About The Position

The Research Foundation of The City University of New York (RFCUNY) is seeking a Development Operations Specialist to join the CUNY School of Professional Studies (CUNY SPS). CUNY SPS is a leading online school offering numerous degree and non-degree programs, recognized for its excellence in online education. The Office of Development and Alumni Relations (ODAR) at CUNY SPS is responsible for securing philanthropic support and engaging with alumni, donors, and external partners. This role supports fundraising and alumni engagement through operational management, systems management, and infrastructure support, reporting to the Executive Director of Development. The position is full-time and is crucial for the administration of fundraising activities.

Requirements

Bachelor’s degree required.
3 years minimum working in a Development office in this or a similar role.
Experience in a higher education development or advancement setting.
Demonstrated competency in Raiser's Edge NXT.
A strong understanding of Database View is required.
Strong written communication and editing skills, including donor communications and internal reporting materials.
Excellent interpersonal, written, and verbal communication skills.
Proven ability to provide responsive, high-quality internal and external customer service.
Strong organizational skills, ability to manage multiple priorities, and high attention to detail.
Ability to work flexibly and adapt to changing priorities while contributing to problem-solving.
High level of professionalism, integrity, and commitment to confidentiality.
Candidates must be authorized to work in the United States on a continuous basis.

Responsibilities

Supports the use of Raiser's Edge NXT, Database View, NetCommunity, and related fundraising platforms, ensuring system integrity, standardized use, and data accuracy.
Supports CRM operations, including configuration, constituent records, imports/exports, batch processing, integrations, and scheduled data maintenance.
Supports the full gift processing cycle, including payments, pledges, recurring gifts, matching gifts, adjustments, and merchant services transactions.
Coordinates donor acknowledgment and stewardship tracking, ensuring timely production, documentation, recognition records, and compliance reporting.
Maintains development data accuracy and reporting standards, generating routine and ad hoc reports to support fundraising, stewardship, alumni engagement, and leadership needs.
Prepares and maintains fundraising performance tracking reports and assists with the development of dashboards to support departmental and leadership reporting needs.
Supports the development and implementation of development operations workflows and best practices based on institutional procedures and platform training.
Supports the operational coordination of development and alumni events, including logistics, volunteer and registration management, vendor coordination, and post-event data reconciliation.
Supports the securing of volunteers at ODAR events, coordinating and tracking volunteer participation, and maintaining appropriate documentation.
Distribution of stewardship letters.
Coordinates financial documentation and administrative submissions related to Development and Alumni Relations operations, including expense reporting and departmental invoices.
Performs other duties as assigned.