DEVELOPMENT & MEMBERSHIP COORDINATOR

Alternate Work Shift Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. The Burke Museum connects the past, present, and future through collections, exhibits, and programs relating to the natural world, the people and cultures of Washington State, and cutting-edge science. Our collections provide a spark for stories and ideas and connect people to each other and to their environment. Until 2019, they were hidden behind walls; inaccessible to the very people and communities they are intended to serve. Today, the Burke's visitor experience centers on removing the barriers that have traditionally separated the public side of the museum (the exhibits) from its working side (the collections storerooms, labs, and other workspaces). Along with six brand new galleries to experience, every visit to the Burke is different because every day brings new work to see behind the glass, encouraging our visitors to become repeat visitors, members, and donors. Burke members and donors provide essential funding that keeps the museum running. They are some of the museum's biggest fans and we consider them a part of the Burke family. In return for their support, members and donors receive a variety of benefits and invitations to exclusive events that allow them to interact with the Burke and our staff on a deeper level. Under the direction of the Membership Manager and the Director of Development, the Development & Membership Coordinator (Program Coordinator) provides logistical and administrative support to the Burke's fundraising and membership programs, primarily through gift processing, membership fulfillment and acknowledgement. This position also coordinates the mailings and appeals that encourage membership sales and annual fund donations, and supports efforts to steward members and donors as needed. As a member of both the Membership and Development teams, this position will also contribute to the spirit of collaboration and partnership between both programs. In support of the Burke's commitment to Diversity, Equity, Access, Inclusion and Decolonization (DEAI/D), the Burke is undergoing a yearlong assessment and healing project with staff and volunteers museum-wide. This project will help the museum maintain its momentum and reinforce its dedication to DEAI/Decolonization in perpetuity. This role will actively participate in this process alongside the Development and Membership teams. Under the direction of the Membership Manager and the Annual Giving & Stewardship Manager, the Development & Membership Coordinator provides logistical and administrative support to the Burke's fundraising and membership programs, primarily through gift processing, membership fulfillment and acknowledgement. This position also coordinates the mailings and appeals that encourage membership sales and annual fund donations, and supports efforts to steward members and donors as needed. DUTIES AND RESPONSIBILITIES Gift Processing and Reconciliation: Oversee and execute processing of all membership gifts and a subset of other donations, including UW payroll deduction gifts, online giving through the UW portal, and all donations under $250, using Salesforce and University of Washington's Advance donor databases. Train and assist work study student(s) and hourly employees with data processing. Maintain procedural manuals and training materials for membership processing and fulfillment. Assist with the monthly reconciliation process between UW's Advance and the Burke's Salesforce databases. Act as a liaison between the Burke and UW Gift Processing to resolve questions about membership, specific gifts and create appeal codes. Gift Solicitation & Processing: Coordinating and implementing the production of all membership/annual fund list creation, segmentation, report-building and the segmentation strategy. Maintain working relationship with UW's printing and mailing departments and other vendors. Under the direction of the Membership Manager, participate in creating and implementing strategies for membership acquisition and increasing membership renewal retention, and promoting member upgrades. Ensure timely membership fulfillment with the support of Membership Assistant. Work with Development Service Officer to track donation acknowledgements and ensure their timely completion and return from appropriate Burke Staff. Assist with database and donor/member file management and filing contact reports in the UW Advance database. Events: Work with the Membership Manager to ensure membership has a presence at Burke programs and community events as needed. Provide tech support for member and donor Zoom webinars. Participate in event prep and day-of support for Membership and Development programs. Tasks may include: overseeing RSVPs, working event check-ins, support for virtual events and other tasks related to set-up or take-down. Spring fundraiser duties include: supporting gift entry into Greater Giving, tracking RSVPs and other duties as assigned. Administrative Support: Perform general office management tasks, which include but are not limited to filing, copying and other administrative office duties. Maintain inventory and purchase all office and other supplies including print collater Other duties as assigned. MINIMUM REQUIREMENTS: High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experience ADDITIONAL People-oriented, customer-service minded, proactive, problem solver. Highly organized with strong attention to detail. Excellent communication skills, in person, over the phone and via email. Ability to work independently and in a team setting. Proficiency working with Microsoft Word, Excel, and donor databases. DESIRED: One to two years of experience working in museum membership, development, admissions, or events. Experience working with databases, data entry, and reporting. Experience leading and/or supervising staff or volunteers. Comfort and affinity for a fast-paced, solutions-oriented environment. Ability to work proactively and independently to achieve agreed-upon goals. Applicants with diverse perspectives and cultural backgrounds are especially encouraged to apply. CONDITIONS OF EMPLOYMENT: Ability to work occasional weekends and evening hours. Ability to work regularly in an open environment with both visual and audible distractions. Wear required credentials at all times and work attire/uniforms and name tags as required by position. Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming. The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under