Danta Technologies - Downers Grove, IL

posted about 1 month ago

Full-time - Mid Level
Downers Grove, IL

About the position

The Desktop Support Technician role involves providing technical support and assistance for desktop environments, ensuring smooth operation and implementation of desktop changes. The technician will coordinate requests, manage change processes, and participate in incident handling, all while maintaining a high level of customer service and technical expertise.

Responsibilities

  • Good in Data Analysis & Reporting using MS Office and ITSM tools
  • Coordinate desktop changes to avoid deployment collisions
  • Prepare requests for rollout
  • Prioritize change requests
  • Create rollout plans for changes requests
  • Coordinate implementation process
  • Keep track of request and make sure they are implemented as planned
  • Participate in incident handling concerning desktop changes
  • Participate in projects concerning bigger desktop changes, for example rollout of new antivirus

Requirements

  • Phone support experience necessary
  • Technical Service desk or technical call center experience is necessary
  • Disciplined, systematic problem solving skills required
  • Experience with Windows Operating systems
  • Knowledge of Active Directory
  • Experience with ITSM ticketing tools such as ServiceNow, Remedy, Client Service Center
  • Familiarity with remote desktop connectivity applications like Team Viewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  • Proficient in MS Office Suite including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS-Project, and MS-Visio
  • Knowledge of internet browsers (e.g. Explorer, Chrome, Firefox)
  • Experience with VPN and remote dial-in users
  • Support for laptop, desktops, and printers of all models
  • Experience with PDA and blackberry support
  • Familiarity with Adobe Acrobat and other common desktop applications like WinZip

Nice-to-haves

  • Preferred MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification
  • ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

Benefits

  • Competitive pay
  • Healthcare insurance options (Dental, Medical, Vision)
  • Major holidays off
  • Paid sick leave as per state law
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