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Deskside Support - Los Angeles, CA
Allied Digital Services - Los Angeles, CA
posted 2 months ago
About the position
The Deskside Support Technician position at Allied Digital Services involves providing technical support and maintenance for end-user computing equipment at corporate locations. The role requires troubleshooting, repair, and preventative maintenance of hardware and software, acting as a liaison between customers and departments to resolve issues effectively. The technician will work within defined practices and policies to ensure customer satisfaction and meet service level agreements (SLAs).
Responsibilities
- Provide onsite support to Authorized Users with operational and technical support to meet specified SLAs
- Resolve incidents and problems associated with EUC equipment
- Perform reactive troubleshooting to identify potential incidents or problems and attempt to eliminate them
- Support Authorized Users in connecting to the corporate network and assist in accessing LAN, print, and file services
- Provide repair and maintenance for mobile devices as needed
- Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
- Provide software break/fix services and replacement of non-warranty assets for end users
- Provide network printers and scanner network connectivity, including configuration and IP addressing
- Provide warranty and break/fix support for networked printers and scanners
- Provide VIP support for various devices including desktop devices, mobile devices, and communication devices
- Provide on-site hardware support for troubleshooting end-user computing technologies
- Provide telepresence and audio-video meeting support as needed
- Utilize problem management database to track and report on customer calls and requests
- Communicate technical information to technical and non-technical teams and customers
- Perform deskside support services as required.
Requirements
- High school diploma or GED
- Degree in Business, Information Technology, or related field (or equivalent work experience preferred)
- CompTIA A+ certification
- MCSA: Windows 7 and 10 certification
- MCSE: Desktop Infrastructure certification
- Sound knowledge of data backup
- Experience with installing, upgrading, and migrating to Windows 10
- Knowledge of Endpoint Management (SCCM)
- Experience with Active Directory
- Ability to deploy Windows 10 in large enterprises
- Experience configuring hardware and applications
- Experience configuring network connectivity and access to resources
- Experience with mobile computing
- Ability to monitor and maintain systems running Windows 7 and Windows 10
- Experience configuring backup and recovery options.
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
- Employee discount
