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American Campus Communities - Morgantown, WV

posted about 1 month ago

Part-time
Morgantown, WV
Real Estate

About the position

The Desk Assistant is a representative of the staff, serving an important role in developing a sense of community. The desk assistant is responsible for three areas of accountability. These areas are the keys to the orderly operation of the front desk.

Responsibilities

  • Assist in identifying and reporting maintenance and safety problems.
  • Assist in managing fire and other emergency situations, always notifying professional staff first if time permits.
  • Know the location of the nearest fire extinguisher, and be familiar with the operation of the fire alarm panel and of fire safety equipment.
  • Assist in security checks of the property while on duty.
  • Know emergency telephone numbers.
  • Assist in the supervision of student conduct and noise levels throughout the Community.
  • Assist in the communication and interpretation of policies and regulations.
  • Assist in maintaining established quiet hours.
  • Assist in the welcoming and orientation of new residents.
  • Assist in providing information on campus services and agencies.
  • Ensure that proper procedures are adhered to in the issuance and return of equipment.
  • Assist guests in contacting the resident they are visiting and ensuring their compliance with procedures regarding visitors.
  • Assist the professional staff during check-in and check-out.
  • Maintain all administrative logs as designated by the professional staff.
  • Perform other tasks as assigned by the management staff.
  • Maintain punctuality to assigned shifts.

Requirements

  • A High School diploma or equivalent and related experience.
  • Customer service experience.
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