Design & Sales Consultant

Hajoca•Burlingame, CA

4d•Onsite

About The Position

We are seeking an outgoing and service-oriented individual to join our team as a Showroom Support. This role involves providing hospitality to customers, offering administrative support to the sales team, and assisting customers in finding the best products for their needs. You will be responsible for providing accurate product information, processing sales orders, managing returns, and maintaining the showroom's appearance. Additionally, you will stay informed about industry trends, complete training, and perform other related duties as assigned.

Requirements

Experience in customer service or showroom sales
Knowledge of products sold in the showroom preferred
Knowledgeable of kitchen and bath design trends.
Outstanding customer service and verbal/telephone communications skills.
Effectively use Microsoft Office software (Outlook, Word) to communicate via email, to maintain customer contact files and appointment calendars, and to create and analyze reports.
Able to build positive working relationships and inspire teamwork with co-workers.
Able to plan, organize, and multi-task.
Able to be self-directed, detailed, and highly organized.
Able to learn and operate the computer related systems used to process orders.
Read, write, speak and understand English.
Able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Responsibilities

Provide hospitality and warmly welcome each customer and introduce them to a Showroom sales consultant.
Provide administrative support and schedule appointments for the Showroom sales.
Determine customer needs, direct them to the best products to address their needs.
Provide customers with accurate information regarding product specifications, product suitability, pricing, and availability.
Enter sales orders and bids, expedite purchases, stay engaged with customer by following up throughout the sales process.
Process showroom sale returns and refund paperwork in accordance with Company policy and procedure.
Keep the showroom clean, neat, current, stocked, and safely displayed.
Maintain product literature files to ensure the most current and accurate information is always available to our customers.
Join industry associations and attend professional events to stay informed about design trends, new products, and to build business relationships.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.