Deputy Clerk Specialist - Apache Junction

Pinal County•575 N. Idaho Rd. Apache Junction AZ 85119, AZ

3d•Hybrid

About The Position

Use your organizational and customer service skills to help residents access important court resources. We are seeking applicants to work in Apache Junction. We have offices throughout Pinal County. JOB SUMMARY Under limited supervision, performs work of considerable difficulty in managing the customer service needs for the Clerk of the Superior Court and provides expert assistance with the processing of all court filings, legal documents, and payments made through the Superior Court Clerk’s Office. The work is highly detailed; accuracy is critical and requires comprehensive knowledge of various court filings and proceedings and a mastery of all related processes. This position is expert level and exercises a high level of independent decision-making and autonomy. Performs duties of Deputy Clerk, Seniors and Deputy Clerks as needed. May perform duties of a supervisor as back-up. Manages all non-judicial operations required by the Court by state statute, rule, administrative order, etc., and is responsible for comprehensive, high quality, timely customer interface, which includes public, attorneys and other court personnel, and with other judicial offices and staff. This level is differentiated from other roles in the Clerk of the Superior Court by the degree of independent judgment and considerable level of expertise, experience, and demonstrated customer service competency required to perform the duties accurately and effectively. Note: Some interviews and training will occur at the Florence Superior Courthouse.

Requirements

High school diploma or GED equivalent; AND Five years (5) progressively responsible experience as a Clerk of the Superior Court, court or legal service-related, or justice system support experience. Examples of this may include legal and/or government face-to-face customer service (direct court experience, law firm, legal aid, etc), or legal document processing with agencies that interact with courts and have in-person customer service (law enforcement, corrections, non-profits, etc).
Arizona residents must have a valid Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.
Knowledge of Business English, spelling, and arithmetic.
Knowledge of clerical and office practices and procedures.
Knowledge of clerical and automated court case management systems.
Knowledge of modern office practices, procedures, and equipment.
Knowledge of legal terminology and business English.
Knowledge of procedures, guidelines, and statutory requirements that govern duties of court clerks.
Skill in multitasking and performing a variety tasks.
Skill in deescalating and resolving customer concerns and issues.
Skill in using data processing systems and other office equipment and machines.
Ability to work in a dynamic work place that can be demanding and high pace.
Ability to provide positive communication and assist customers with tact.
Ability to understand and apply local rules, administrative directives, court rules and Arizona Revised Statutes.
Ability to maintain confidentiality of court matters.
Ability to establish and maintain effective working relationships with employees, other agencies, and the public.
Ability to follow written and verbal instructions.
Ability to communicate effectively orally and in writing.

Nice To Haves

Work experience in a Superior Court.
Ability to lead and train others.

Responsibilities

Assist customers, attorneys, and county and government agencies with court filings.
Manage customer service needs at the service window, over the phone or electronically.
Accept, process and receipt filing fees, court payments, and fines ensuring financial accuracy and adherence to judicial order(s)
Issue marriage licenses, warrants, writs and subpoenas.
Processes new and existing case filings by mail, or electronically, for all case types in the Superior Court. Case types include Adoption, Civil, Criminal, Family Law, Guardianship/Conservatorship, Juvenile Delinquency, Juvenile Dependency, Juvenile Emancipation, Lower Court Appeals, Mental Health, Probate, Protective Orders and Severance cases.
Research and answer complex inquiries and conduct legal research that may require extensive review and be complex in nature.
Maintain a comprehensive working knowledge of and meet all requirements for accepting and processing all submitted case type filings.
Perform efficient and effective multi-disciplinary case management in a variety of court case proceedings and fillings.
Perform work in a high pace and dynamic office setting that requires adaptability depending on customer needs and demands.
Draft correspondence providing necessary information and guidance for court customers.
Enter data from all cases and/or filings into the case management system and maintain the Office procedure manual for all case type filings for accurate processing.
Maintain knowledge of current filing fees, judicial assignments, hearing dates and times for all areas of the Superior Court; manage processes consistent with the information and share information upon request.
Maintain knowledge of and adhere to Rules of Civil and Criminal Procedure, Arizona Rules of Family Law Procedure, and Local Rules for Pinal County.
Possess in-depth knowledge of the duties performed in all the various departments within the Clerk of Superior Court.
Accurately apply knowledge of codes and required routing of all filed documents for all areas of Superior Court.
Prepare and/or receive certified, exemplified, and authenticated copies of court documents.
Create and draft policy and procedure upon request.
Answer complex questions and provide information and tools to promote positive learning and thinking and positive customer interaction.
Lead, train and mentor other Clerks.
May assist Court Supervisor in daily duties.
Demonstrate an understanding of and consistently, follow all Pinal County policies and procedures.
Manage the financial transactions for customers of the Court.
Adhere to minimum accounting standards and maintain and handle daily cash drawer.
Promote and adhere to the workplace values of accountability, commitment, and teamwork to help enrich lives beyond expectation.
Maintain absolute confidentiality of work-related issues, customer records and restricted County information.
Perform other related duties as required.