Department Manager (m/f/d) Uomo Berlin KuDamm

About the position

The Prada Group, founded in 1913 in Italy, is a leader in luxury fashion with a commitment to excellence and innovation. As a Company Brand Ambassador, you will be responsible for achieving the qualitative and quantitative objectives of the assigned product category department. This role involves managing and motivating the department team to meet sales targets while ensuring an extraordinary client service experience. You will be actively present on the sales floor and manage departmental activities.

Responsibilities

• Ensure an exceptional welcome and customer service, fostering cross selling among the product categories.
• Analyze the department performance and define the actions required for achieving the business objectives.
• Give commercial suggestions to Store Manager.
• Drive the team to exceed their KPIs.
• Stay up-to-date on market trends and share insights with relevant functions.
• Foster the ecommerce channel development.
• Ensure high levels of customer satisfaction through excellent service.
• Strengthen customer loyalty by engaging and supporting the sales team in clienteling activities and gaining new local customers to grow department sales.
• Train and inspire the sales staff in product knowledge, sales techniques, customer services, and company procedures.
• Identify high potential collaborators for internal development opportunities.
• Ensure effective communication and encourage information sharing and development of ad hoc morning briefing.
• Guarantee in-depth product knowledge within the department, working with relevant functions to support product/collection training needs.
• Provide feedback and focused suggestions on department needs to the Store Manager.
• Guarantee the visual presentation of the department.
• Ensure effective and efficient back-of-house organization for the department and protect the company's assets as well as ensure staff grooming standards.

Requirements

• Passion and knowledge of the managed product category.
• Business driven.
• Team player with the ability to lead and influence peers.
• Strong customer service approach.
• Natural ability to serve clients.
• Confident, enthusiastic, and positive.
• Problem solving skills.
• Organized and detail oriented.
• Market and product knowledge/passion.
• Business/Retail Management degree or equivalent is a plus.
• Interest in luxury/fashion, art, and design.
• Fluent spoken German and English.