Dental Services Representative
About The Position
The Dental Services Representative will establish rapport with patients by greeting them with a smile and maintaining a professional image in appearance and manner. This role involves completing patient check-in and pre-registration, introducing patients to clinical staff, and escorting them to the treatment area. The representative will monitor doctor and hygienist timeliness, inform patients of any delays, and resolve patient concerns by answering or seeking answers to patient inquiries. Additionally, they will collect treatment fees, document payments, and update patient accounts. This position also provides coverage for Dental Assistants during absences and assists during high-volume periods, including receiving, distributing, and stocking dental supplies, sterilization of instruments, disposal of used supplies, waste, and hazardous materials, and disinfecting operatories.
Requirements
- High school diploma or equivalent required
- Minimum of 2 years in the dental or healthcare field preferred
- Communicates in a clear and concise manner. Uses appropriate grammar, pronunciation, and tone to enhance understanding
- Effective interpersonal skills to maintain rapport with patients, dentists and staff members
- Good customer service skills and ability to work as a team in fast-paced environment
- Must be able to multitask and work in a fast-paced environment
Responsibilities
- Establish rapport with patients by greeting them with a smile and maintaining a professional image in appearance and manner
- Complete patient check-in and pre-registration
- Introduce patient to clinical staff and escort patient to treatment area
- Monitor Doctor and Hygienist timeliness and inform patient of any delays
- Resolve patient concerns; answer or seek to find an answer to patient inquiries
- Collect treatment fees due from patient and document date-of-service payment
- Update patient accounts on an on-going basis
- Provide coverage for Dental Assistants to account for absences and assist during high volume periods
- Receive, distribute, and stock dental supplies
- Sterilization of instruments
- Disposal of used supplies, waste, and hazardous materials in the proper containers
- Properly disinfecting operatory upon request
Benefits
- Excellent compensation
- Use of state-of-the-art technology
- Experience on-the-job training
- Continued education offerings
- Abundant opportunities for career growth
- Dedicated support team
- Wonderful patients
- Medical Insurance with optional Health Savings Account through Associated Bank
- Dental: Diagnostic and Preventive covered at 100%, Basic and Restorative (immediate family)
- Vision Insurance
- Life Insurance
- 401k
- Company paid short term disability
- Paid Time Off
- Paid Holidays
- FSA
- Critical Illness
- Hospital Indemnity
- Uniform allowance (yearly allowance for shoes and scrubs)
- Competitive wage (two tier wage based on skill)
- Mentor program (mentorship and additional compensation for becoming a mentor)
- No forced vacation
- Stable and full-time hours (regular schedules, reliable full-time hours)
- Continuing education
- High-quality relationships (focus on building trust and forming relationships with patients)
- Collaboration (work together with dentists, specialists, hygienists and other dental assistants)
- Growth potential (explore opportunities beyond dental assisting with greater internal mobility)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
