Dental Front Office Receptionist

$35,360 - $47,840/Yr

North Austin Dentistry - Austin, TX

Part-time - Entry Level

Austin, TX

About the position

North Austin Dentistry is seeking a Front Office Assistant to join their team temporarily, with the potential for a permanent position. This role focuses on providing exceptional customer service and support to patients while assisting with various front office tasks. Training will be provided, making it suitable for entry-level candidates with a positive attitude.

Responsibilities

• Provide outstanding customer service for the patient; excellent chair side manner.
• Assist other front office staff with patient communication.
• Help clean the office and treatment rooms.
• Review patient chart prior to doctor arrival and log appropriate patient data during exam and treatment as well as transcribe doctor notes in the patient chart.
• Maintain patient confidentiality through HIPAA compliance.
• Follow organization's safety policies and procedures.
• Verify patient health history and document appropriately in the patient chart.
• Greet and check-in patients in a friendly manner.
• Maintain a full schedule of patients daily.
• Assist patients with understanding and accepting their clinical diagnosis.
• Calculate fees for dental treatment.
• Coordinate financial agreements for the patient's financial responsibility of dental treatment.
• Respond to patient billing or financial inquiries, directing to appropriate departments as necessary.
• Support the front desk staff members by fulfilling patient care responsibilities.
• Check and respond to voicemails and emails left for the office.
• Assist with other office duties as requested or needed.

Requirements

• Accountability
• Customer service skills
• Medical office experience (preferred but not required)
• High school diploma or GED
• Basic knowledge of medical terminology
• Effective communication skills
• Entry level position suitable for candidates with under 1 year of experience

Nice-to-haves

• Positive attitude
• Ability to multi-task
• Strong interpersonal and relationship-building skills

Benefits

• Training provided
• Potential for permanent position
• Flexible scheduling options