Delivery Partner (Newport News, VA)

Magnit • Newport News, VA

3d • Hybrid

About The Position

The Delivery Partner (DP) is responsible for the efficient delivery of Magnit’s services to our clients. This position will work closely with vendors, client hiring managers, and cross-functional teams, utilizing our award-winning software, Magnit VMS to ensure smooth service delivery. The DP is responsible for the day-to-day delivery of Magnit’s products/services. The DP must maintain quality client service and day-to-day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work. Depending on the size of the team, the DP scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines. The DP must maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently and implement new processes or enhance current processes to strengthen efficiencies.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant work experience
• 3+ years of experience in Management Service Provider (MSP) client services, account management in staffing, or full cycle recruitment.
• Experience working with VMS platforms (e.g., Magnit VMS, Fieldglass, Beeline) preferred
• Experience with contingent workforce programs, staffing vendors, or payroll operations
• Strong working knowledge of Microsoft Office Suite
• Excellent communication and interpersonal skills; ability to build rapport with diverse stakeholders (hiring managers, vendors/staffing suppliers, candidates)

Responsibilities

• For Payroll desk: Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete Magnit VMS records
• Handle critical Employee Relations issues, requesting support and guidance as required
• Resolve and follow-through, in a timely manner, all issues related to the worker
• Escalate to the DM/PM any serious issues that may jeopardize Magnit’s position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources.
• For Staffing desk: Facilitate the fulfillment of temporary requisitions through Magnit’s systems (Magnit VMS) and efficiently manage the relationship/interaction of staffing desk suppliers and managers
• Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
• Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level