Klaviyo - San Francisco, CA
posted 15 days ago
We are currently seeking a Deliverability Strategist based to provide world-class service by working directly with our top tier customers to provide your expertise and consultative services, reporting, best practices and recommendations to provide them with a white glove onboarding experience. You will be integral in improving their email programs and getting the most out of their Klaviyo experience. You will be a part of our senior customer-facing deliverability team. As the subject matter expert, you will be a close partner with our Customer Success, Support, Sales, and Onboarding Teams to develop and iterate on strategies that improve both our customers and our teams. This role is one of the most exciting positions at Klaviyo. As a highly valued role, Deliverability Strategists get a lot of attention and focus from the rest of the company because they serve as the subject matter expert in Klaviyo customer's email performance. At Klaviyo, we know how important the customer perspective is and Deliverability ensures the needs of the customer are fully met by providing successful strategies that improve ROI and brand recognition. We pride ourselves on customer retention and our philosophy at Klaviyo is to treat our customers as partners. Deliverability is in charge of ensuring the success of our customers by providing them with best practice solutions for any and all upcoming issues. Also supporting internal teams to be able to solve common problems by providing them with common solutions.