Deckhand (Entry Level) | City Cruises Norfolk
About The Position
Hornblower Group is a global leader in experience and transportation with a 100-year history. Their premier experience division, City Experiences, offers dining and sightseeing cruises, and walking and food tours. City Ferry is the largest private operator of high-speed passenger and vehicle ferries in the United States. Hornblower Group's subsidiaries include Hornblower Marine, Seaward Services, Inc., and Anchor Operating System, LLC. With a global portfolio covering over 10 countries and serving more than 20 million guests annually, Hornblower Group is headquartered in Orlando, Florida, with additional corporate offices in several major cities worldwide. Position Summary: The Deckhand monitors deck areas onboard the vessel(s) as well as passengers, to ensure safety during ferry operations, dockside and underway. The Deckhand handles lines and rigging to launch or dock the boat and performs custodial and/or general maintenance tasks as directed. The Deckhand provides a high level of customer service to all guests.
Requirements
- HS Diploma or equivalent
- Valid Transportation Worker Identification Credential (TWIC Card), and/or ability to obtain and maintain
- Valid First Aid/CPR Certification, and/or ability to obtain and maintain
- Obtain and maintain certification for alcohol service after training completion
- Excellent customer service skills
- Ability to effectively interact with the passengers, guests, and fellow employees
- Ability to work in a fast-paced, quickly changing environment
- Basic computer skills with Microsoft Office familiarity
- Valid Driver’s License
- Copy of DD214, if Veteran status
- Must be at least 18 years of age
Nice To Haves
- Minimum six (6) months customer service experience preferred
- Previous marine experience or watch standing experience preferred
- One (1) year experience as Deckhand onboard vessels; passenger vessel experience preferred
Responsibilities
- Monitor passenger & crewmember safety issues on the vessel.
- Ensure that safety equipment is utilized and appropriate guidelines are followed for all tasks involving physical risk or hazardous materials.
- Participate in meetings, training, drills, and safety audits as required by USCG & company policy.
- Develop an understanding of all phases of shipboard safety procedures and knowledge of the location and use of all firefighting and safety equipment (i.e., fire extinguishers, fire stations, life preservers, work vest, life floats, and rescue boat).
- Handle and dispose of all chemicals and other types of hazardous or caustic materials in compliance with Safety Data Sheets (SDSs), as required.
- Report safety-related concerns.
- Handle mooring lines to dock or undock the vessel.
- Responsible for getting underway, mooring, anchoring, handling lines, and bridge operations in all weather conditions.
- Sell tickets and concessions, responsible for ticketing equipment, inventory, and cash.
- Provide refreshments including alcoholic beverages at times, to guests.
- Perform lookout duties while underway, including watching for other vessels and monitoring the waterway for potentially unsafe conditions.
- Assist in boarding and disembarking of passengers and vehicles.
- Assist with filling potable water, bunkering fuel, connecting, and disconnecting shore power as directed.
- Perform cleaning and custodial tasks of the vessels and property, including maintenance and construction tasks as assigned and minor engineering repairs and rounds as directed.
- Assist with training of crew as directed.
- Comply with rules and regulations contained in the crew handbook and as directed by supervisor.
- Understand and comply with the Safety Management System (SMS).
- Understand and comply with Ship Instructions (SIs).
- Maintain Crew Qualification binder.
- Collaborate with other HMS personnel to remain attentive to regulatory requirements and alert to regulatory changes.
- Assist the Master in ensuring compliance with all applicable local, state, and federal safety and environmental regulations.
- Assist the Master in ensuring the vessel is in an inspection-ready condition at all times.
- Present professional level of customer service and appearance to all clients and at all times, both internal and external.
- Responsible for handling money and balancing deposits/money bags.
- Report safety, operational, and environmental issues to the vessel master.
- Additional job duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
