Keystone RV - Goshen, IN
posted 1 day ago
Full-time
Goshen, IN
Transportation Equipment Manufacturing
About the position
The Service Advisor position at Keystone RV involves working in a customer service call center environment, primarily focusing on warranty repairs and labor approvals for recreational vehicles. The role requires effective collaboration with dealers to ensure that warranty requirements are met and that customers receive outstanding service. The advisor will provide technical assistance and confidently communicate with both customers and dealers regarding RV functionality, ensuring a high level of customer satisfaction.
Responsibilities
- Collaborating with dealers regarding warranty repairs & labor approvals
- Providing excellent technical assistance on repairing recreational vehicles
- Works effectively with dealers in coordinating and fulfilling warranty requirements
- Works in a team to assure outstanding service to all customers
- Confidently communicates with customers and dealers regarding RV functionality
- Communicates with professionalism to assure the highest level of customer satisfaction
Requirements
- Positive attitude
- Strong communication skills
- Organization and time-management
- Attention to detail and accuracy
- Initiative
- Critical-thinking
- Decision making
- Personal accountability
- Problem solving
- Strong knowledge of RV repair
- Basic knowledge of windows-based programs
Benefits
- Competitive wages
- Paid vacation, holidays, bereavement, & jury duty
- Medical, Dental, & Vision insurance available
- Company paid and voluntary life insurance
- Short and long-term Disability
- Matching 401K
- Career development, mentoring and opportunities to grow
