Dealer Relationship Manager (DRM)

First Investors Financial Services - Miami, FL

Full-time

Miami, FL

Credit Intermediation and Related Activities

About the position

The Dealer Relationship Manager (DRM) is responsible for managing relationships with Stellantis OEM automobile dealerships within a designated territory. The role focuses on achieving product penetration of indirect auto finance retail installment and lease contracts, commercial fleet accounts, and floor plan opportunities, aligning with corporate objectives. The DRM serves as the primary contact for dealer relationship matters, ensuring that the SFS relationship adds value to the dealerships and supports their goals.

Responsibilities

• Manage an assigned territory of Stellantis OEM automobile dealerships.
• Serve as the lead point of contact for all dealer relationship matters, including retail consumer indirect finance and leasing.
• Develop and conduct effective training to achieve target application and contract volume penetration objectives.
• Ensure that the SFS relationship adds value to the dealership by supporting their goals and objectives.
• Conduct training on SFS credit guidelines with dealership sales and finance managers.
• Maintain production through relationships with existing dealership personnel and develop new relationships.
• Collaborate with credit and funding departments to achieve desired volume and customer satisfaction levels.
• Assist dealerships in resolving problems with contracts received in-house.
• Communicate frequently with management to keep them informed of progress within the territory.
• Analyze data to identify challenges and trends within assigned markets.
• Prepare weekly itineraries, call reports, and mileage logs to maximize production and service responsibilities.
• Participate in Weekly Sales Roundtable conference calls and attend ad hoc meetings as required.
• Submit expense reports and mileage logs in a timely manner.

Requirements

• Minimum 3 years' experience as a Dealer Relationship Manager for an indirect auto finance company in a successful production environment.
• High School diploma or GED.
• Proven experience in sales with a track record of meeting or exceeding sales targets.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of sales principles and practices.
• Ability to analyze data and trends to inform strategic decisions.
• Proven retail automotive experience.

Nice-to-haves

• Previous experience as a sales representative in a Captive Finance environment is preferred.