Dealer Tire - Cleveland, OH

posted 2 months ago

Full-time - Mid Level
Cleveland, OH
Merchant Wholesalers, Durable Goods

About the position

The Dealer Operations Coach at Dealer Tire LLC is responsible for enhancing dealership performance through effective operational management and execution. This role involves collaborating with regional operations and account management teams to implement strategies that drive results, improve customer service, and support dealership staff in achieving their sales goals. The position requires building strong relationships within dealerships and delivering tailored coaching solutions to enhance personnel performance.

Responsibilities

  • Work with Regional Operations Management to implement an effective dealership contact strategy.
  • Collaborate with Account Management on diagnosis, analysis, and action plans to improve dealership performance.
  • Build relationships at all levels of the dealership to implement changes.
  • Resolve customer service issues related to any OEM program.
  • Develop and maintain a consistent contact schedule with assigned dealers.
  • Manage all activity tracking and account information in the sales contact system.
  • Communicate dealership activity challenges to management and Account Managers.
  • Submit timely update reports, itineraries, and expense reports to management as required.
  • Analyze and diagnose dealership gaps and drivers.
  • Assess dealership associates' knowledge and skills related to training and product knowledge.
  • Create and execute customized coaching solutions to improve dealership personnel performance.
  • Coach dealership staff on tools and resources to effectively sell products and services.
  • Deliver on-site value-added visits and coordinate efforts with Account and Operations Management.
  • Maintain familiarity with current learning and performance improvement industry standards.
  • Perform competitive shop reports and provide evaluations as needed.

Requirements

  • BA/BS degree preferred.
  • Minimum of 1-2 years of experience in a position demonstrating organizational and project management skills.
  • Proficient with Microsoft Office Suite.
  • Excellent interpersonal and communication skills.
  • Effective presentation skills.

Nice-to-haves

  • Experience in the automotive industry.
  • Knowledge of OEM programs and retail tire sales.

Benefits

  • Profit sharing
  • Health insurance
  • Dental insurance
  • Paid time off
  • Vision insurance
  • 401(k) matching
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