About the position
As a De Novo Financial Center Manager, you are responsible for creating a highly engaged culture and growing a new branch from the ground up. Starting a branch with zero customers is a challenging and rewarding task! The Financial Center Manager focuses mostly on developing new relationships and being actively involved in your community, serving as the local Fifth Third brand ambassador. You must have a business owner mindset and be comfortable and proficient in outside business development. Prior experience in outside sales or outside calling efforts is required. The role will provide a robust learning approach for successful candidates to prepare for a Financial Center Manager role, including rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management.
Responsibilities
- Actively engage and create opportunities for bankers to engage within local chambers, community groups, activities, and events to represent Fifth Third Bank.
- Develop a business plan that focuses on local centers of influence to build relationships and drive new customer business.
- Provide customer services for businesses and the community, including completing customer needs assessments and evaluating customer satisfaction.
- Lead activities that benefit the communities served and use the consultative sales process to identify financial needs of customers.
- Grow and deepen Consumer and Small Business customer relationships by providing a memorable customer experience.
- Complete FCMA roadmap and onboarding activities, including successful completion of a Consultative Selling Skills Certification.
- Gain knowledge of Fifth Third's products, services, processes, and internal resources.
- Develop an integrated book of business strategy for customer support.
- Source, develop, coach, and lead a team that reinforces Core Values and business strategies.
- Participate in community-benefiting activities.
- Follow the Bancorp Code of Business Conduct and Ethics.
Requirements
- College degree or two or more years of equivalent experience in a leadership role managing a team in a sales environment preferred.
- Experience in a financial industry and managing a P&L preferred.
- Ability to professionally represent Fifth Third Bank in verbal and written communication.
- Capable of analyzing credit and financial information.
- Ability to successfully execute and coach sales activities.
- Exhibits business acumen.
- Demonstrated ability in making sound decisions.
- S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
Benefits
- Supportive career development and comprehensive health and financial wellness programs.
- An environment where achievements are celebrated and collaboration is encouraged.
- An opportunity to make a positive and lasting difference.
