Data Center CoE Sr. Field Service Technician

ABB•Cary, RI

1d•Remote

About The Position

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Field Service Manager. In this role you will be responsible for start-up and commissioning and post-start-up field services primarily within the data center market, in Electrification Services for the United States, ensuring ABB standard processes, quality standards, and safety guidelines. You will have an exciting opportunity to travel the U.S. on ABB’s dime as field service resources receive comprehensive travel and lodging accommodations as well as per diem. While on the road supporting our Data Center Services, you will execute service work of medium to high complexity as per work instructions and deliver excellent customer service to exceed our customers’ expectations. The work model for the role is: Remote in the US.

Requirements

Progressive electrical engineering experience — HS diploma/GED with 10+ years hands‑on experience; OR associate/trade certification with 8+ years; OR bachelor’s with 5+ years; OR HS diploma/GED with 5+ years equivalent work or military experience servicing critical power equipment.
Advanced electrical design expertise — Advanced theoretical experience across all aspects of electrical design.
Comprehensive code and standards knowledge — Strong knowledge of NEC, safety codes, regulations, and QA requirements.
Strong communication capabilities — Excellent oral and written communication skills for technical and non‑technical audiences.
Analytical and quality‑driven mindset — Proven ability to analyze issues, improve processes, and drive quality outcomes.
Cross‑functional collaboration — Able to work effectively with maintenance teams, engineering groups, and management stakeholders.
Leadership and project oversight — Project management or supervisory experience with demonstrated ability to lead and influence customers and peers.
Technical software proficiency — Skilled in MS Office, Google Suite, and project/issue‑tracking platforms such as BIM, Compass, CxAlloy, and Procore.
Must be fluent in written and conversational English and currently authorized to work and live in the United States.

Nice To Haves

Experience in Emerson RX3i/Proficy, ABB AC500/Automation Builder, CP600 HMI/Panelbuilder, Zenon/Cimplicity, Woodward Easygen/LSS, networking tools (Wireshark, IED Scout), and relay testing/configuration (Siemens, ABB REX640/SSC600/REF615/REG615, SEL, Multilin), plus RTAC configuration.

Responsibilities

Lead on‑site customer engagement — Serve as ABB’s primary representative, ensuring strong communication, professionalism, and customer satisfaction.
Execute service work with urgency — Plan and deliver service tasks aligned with customer orders, quality standards, and first‑time‑right execution.
Identify system and operational improvements — Evaluate installed equipment and customer processes to uncover performance enhancements and eliminate pain points.
Communicate service opportunities — Capture and relay upgrade, service, and modernization opportunities to internal account teams.
Coordinate site preparation and subcontractors — Prepare job sites, support project teams, and oversee subcontractor activities.
Perform advanced field service tasks — Troubleshoot, diagnose, and resolve complex technical issues using certified tools and methods.
Ensure materials and equipment readiness — Prepare material lists and verify availability and quality of all required parts and tools.
Drive continuous improvement initiatives — Recommend and implement improvements to processes, products, and service delivery.
Complete technical documentation — Produce accurate reports, test records, and customer‑signed documentation for all assignments.
Provide technical consulting and mentorship — Act as a subject‑matter expert, coach colleagues, support certifications, and train customers.
Perform duties in Power Delivery & Electrification — Execute work in Power Delivery, Medium & Low Voltage Electrification, and Control Systems.
Champion safety and compliance — Uphold ABB’s safety culture, lead HSE practices, report hazards, and ensure proper PPE use.

Benefits

Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions